Express Hiring - Call Center Associate - Voice/Non-Voice
Full-time
Caldwell Communications Consultancy Philippines
Call Center Associate
Cebu City (Onsite)
Caldwell Communications
Job Summary:
We are seeking dedicated and customer-oriented individuals to join our team as Call Center Associates. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information regarding services, processes, and company policies
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
- Document interactions, issues, and resolutions in the system
- Escalate complex or unresolved issues to the appropriate teams
- Meet and maintain performance metrics such as productivity, quality, and customer satisfaction
Schedule & Training:
Willingness to work on shifting schedules, including nights, weekends, and holidays
Participate in paid training covering systems, processes, and customer service best practices
Qualifications:
- At least a High School or Senior High School graduate
- Strong English communication skills (both written and verbal)
- Customer-focused mindset with strong attention to detail and problem-solving skills
- Basic computer proficiency and ability to multitask
- Willing to work onsite in Cebu City
Vacancy posted 17 hours ago
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