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Key Account Specialist

Full-time

Dempsey Resource Management Inc.

Responsibilities
  • Acquire and maintain strong, strategic relationships with key clients, decision-makers, and both offline and online merchant partners.
  • Gain deep insight into client goals to deliver tailored solutions, manage conflicts, and resolve client issues professionally.
  • Collaborate closely with internal teams (technical support, product development, customer service, and back-office operations) to ensure seamless service delivery and system uptime.
  • Onboard and support merchant partners for services including bill payment, mobile load, ticketing, and e-wallet top-ups.
  • Track key account metrics, monitor sales performance, spot growth opportunities, and drive revenue through upselling and cross-selling strategies.

Job Requirements

  • Bachelor’s degree in business administration, Sales, Marketing, or a related field.
  • 3–5 years of experience in a sales or customer service role, preferably within the electronic service provider or fintech industry.
  • Strong familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems) and understanding of fintech transaction workflows.
  • Proven ability to manage multiple client accounts simultaneously, with strong analytical thinking, problem-solving, and sales performance tracking skills.
Vacancy posted 3 days ago
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