Customer Service Representative Part time
Mamita's Lasagna
Job Summary:
We are looking for a reliable and detail-oriented Customer Service Representative Part time to join our team in the food industry. The ideal candidate will be responsible for managing customer inquiries and orders, ensuring accurate and timely processing, and supporting the preparation, packing, and dispatch of food products.
Key Responsibilities:
Manage customer inquiries and process orders through chat, phone calls, or online platforms
Encode orders and customer details into the company’s master list or system
Prepare and issue official receipts for customer transactions
Coordinate with the production and dispatch teams to ensure accurate and timely order fulfillment
Monitor and track all orders to maintain accuracy and efficiency
Assist customers with booking deliveries or arranging riders/couriers
Participate in packing and dispatching food items, ensuring proper handling and product quality
Maintain organized documentation and records of all orders and customer information
Provide excellent customer service and handle post-order concerns
Verify payments with management before confirming orders
Coordinate with the kitchen for advance and same-day order requirements
Send confirmed orders to the appropriate branch for processing
Maintaining in-depth knowledge about products and services
Identifying prospective customers and converting leads
Contacting existing customers to discuss ongoing needs or reactivate buyers
Demonstrating how products and services offer solutions for clients
Creating quotes and sales proposals
Negotiating prices, terms and other elements of sales agreements
Attending trade shows and networking events
Qualifications:
Fresh Graduates are welcome to apply!
Preferably with Customer Service Representative experience (2-3 years of experience)
At least a Senior High School graduate; College level or College graduate preferred
Experience in order coordination, customer service, or food industry operations is an advantage
Strong communication and interpersonal skills
Highly organized, detail-oriented, and able to multitask in a fast-paced environment
Basic computer skills (MS Excel/Google Sheets, chat platforms, etc.)
Willing to work on-site and adapt to rotational or shifting schedules, if required
Work Location: In person
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