Billing and Collection Associate
Full-time
ProjectEngage Inc
The Billing and Collection Associate is responsible for ensuring accurate invoicing, timely collection of receivables, and proper recording of customer payments. This role plays a critical part in maintaining the company’s cash flow by managing accounts receivable, monitoring outstanding balances, and coordinating with clients and internal departments to resolve billing issues.
Key Responsibilities
Billing Functions
- Prepare and issue accurate invoices to customers based on sales orders, contracts, or delivery receipts
- Verify billing data (pricing, quantities, discounts, and tax computations)
- Ensure timely generation and dispatch of invoices
- Maintain organized billing records and documentation
Collection Functions
- Monitor accounts receivable aging reports
- Follow up on overdue accounts via phone calls, emails, and formal collection letters
- Coordinate with customers to resolve payment discrepancies
- Negotiate payment terms when necessary (subject to management approval)
- Prepare and send statements of account
Payment Processing
- Record customer payments (cash, check, bank transfers, online payments)
- Issue official receipts
- Reconcile accounts receivable ledger to ensure accuracy
- Coordinate with the Accounting team for proper posting
Reporting & Documentation
- Prepare weekly and monthly collection reports
- Provide updates on delinquent accounts
- Assist in month-end closing activities related to receivables
- Maintain accurate and updated customer files
Coordination & Support
- Work closely with Sales and Customer Service teams regarding billing concerns
- Assist in credit evaluation and account verification
- Support audit requirements by providing necessary documentation
Job Specifications
Education
- Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field
Experience
- At least 1–2 years of experience in billing, accounts receivable, or collections
- Experience in publishing, printing, or distribution industry is an advantage
Technical Skills
- Proficient in MS Excel and accounting software
- Knowledge of basic accounting principles
- Familiarity with accounts receivable aging and reconciliation
Core Competencies
- Strong attention to detail and accuracy
- Excellent communication and negotiation skills
- Strong organizational and time management skills
- High level of integrity and confidentiality
- Ability to work under pressure and meet deadlines
Personal Attributes
- Customer-service oriented
- Proactive and results-driven
- Team player with the ability to work independently
Key Performance Indicators (KPIs)
- Reduction in overdue accounts
- Timeliness and accuracy of billing
- Collection efficiency ratio
- Accuracy of accounts receivable records
- Customer dispute resolution turnaround time
Job Types: Full-time, Permanent
Work Location: In person
Vacancy posted more than 2 months ago
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