Operations Head for Luzon ( Food Operations )

The   Operations Head for Luzon   overseas the operations of company-owned stores across multiple districts, ensuring business growth, operational efficiency and adherence to company standards. This role provides strategic leadership to District Managers, driving sales performance, cost control and customer satisfaction while aligning with the company's overall vision and objective.

OPERATIONAL MANAGEMENT:

Oversee District Managers to drive operational excellence, sales growth, and compliance with company policies and standards while monitoring KPIs and implementing corrective actions.

KEY RESPONSIBILITIES

• Sales and Profitability

  Maximize sales & profitability through strategic marketing, financial analysis and customer experience improvements

• People Management & Leadership

  Develop and lead high-performing teams through mentorship, workforce planning and culture accountability

• Budget & Cost Management

  Optimize financial resources by managing budgets, implementing cost-saving measures and ensuring profitability

• Strategic Planning & Execution

  Drive long term business growth through strategic planning, operational enhancements and corporate initiative execution

Requirements

• Bachelor's Degree in Business Administration, Management, Marketing, Hospitality Management, Food Technology, or any related field. A Master's degree is an advantage.
  

• Must have at least 7-10 years of progressive experience in Retail, Food & Beverage (F&B), Restaurant, Bakery, QSR, Convenience Store, or Multi-Branch Operations , with at least  5 years in a senior leadership role   managing multiple locations.
  

• Proven experience overseeing   multi-unit or multi-district operations , with responsibility for driving sales performance, profitability, operational excellence, and business expansion.
  

• Strong background in   sales management , business development, and implementing strategies that consistently achieve revenue and profit targets.
  

• Demonstrated success in leading and developing District Managers, Area Managers, or Operations Managers while building high-performing and engaged teams.
  

• Extensive experience in   budget planning, P&L management, cost control, labor productivity, inventory management, and financial analysis .
  

• Strong understanding of retail and food service operations, including customer service excellence, food safety, quality assurance, and compliance with company standards and regulatory requirements.
  

• Excellent leadership, coaching, mentoring, and people management skills with the ability to influence and drive organizational performance.
  

• Strategic thinker with strong analytical, problem-solving, and decision-making capabilities.
  

• Excellent communication, negotiation, stakeholder management, and presentation skills.
  

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint. Experience with ERP, POS, or retail management systems is an advantage.
  

• Highly results-driven, customer-focused, and capable of thriving in a fast-paced, multi-site operating environment.
  

• Willing to travel extensively and conduct regular visits to company-owned stores across assigned territories.
  

Preferred Industry Experience

• Food Chain
  

• Quick Service Restaurant (QSR)
  

• Food & Beverage
  

• Retail ChainSupermarket or Specialty Retail
  

• Franchise Operations