IT Delivery Manager (With Infrastructure experience)
Rising Tide Digital
About the role
The IT Delivery Manager is responsible for overseeing the end-to-end delivery of IT infrastructure projects and services, ensuring they are completed on time, within budget, and in accordance with agreed quality standards and service-level agreements (SLAs).
Generic responsibilities:
Manage the end-to-end delivery of IT infrastructure projects, including planning, execution, monitoring, deployment, and transition to operations.
Oversee infrastructure implementation, migration, upgrades, and optimization across on-premises, cloud, and hybrid environments.
Manage project timelines, budgets, resource allocation, risks, issues, dependencies, and change requests.
Lead and coordinate infrastructure teams, including network engineers, system administrators, cloud engineers, security specialists, and technical project managers.
Manage client relationships and stakeholder expectations through regular status meetings, project reviews, presentations, and progress reports.
Ensure infrastructure solutions meet technical requirements, security standards, performance expectations, and operational requirements.
Coordinate with third-party vendors, service providers, and internal teams to ensure successful project delivery.
Monitor project performance against SLAs, KPIs, delivery milestones, and agreed business objectives.
Identify delivery risks and implement mitigation plans to minimize service disruptions and project delays.
Ensure proper documentation, knowledge transfer, operational readiness, and compliance with IT governance standards.
Requirements:
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
At least 5 years of experience in IT infrastructure, with proven experience in infrastructure project management, delivery management, or a similar leadership role.
With background managing end-to-end IT infrastructure implementation and migration projects.
Strong understanding of infrastructure architecture, including servers, storage, networking, virtualization, data centers, and cloud environments.
Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
Knowledge of on-premises, hybrid-cloud, and multi-cloud infrastructure environments.
Experience in managing project budgets, resources, risks, vendors, and client expectations.
Strong leadership, stakeholder management, communication, and problem-solving skills.
Familiarity with project management methodologies such as Agile, Waterfall, or hybrid delivery approaches.
Knowledge of ITIL, IT service management, and SLA management is an advantage.
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