Sales Agent (Travel Expert)

We’re Hiring: Sales Agent (Travel Expert)!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Sales Agent (Travel Expert) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role : Sales Agent (Travel Expert)

Work Arrangement : Work from Home

Location : Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule : Morning Shift

Job Description:

We’re looking for an experienced and target-driven  Travel Expert  to join our Sales team. As a Travel Expert, you’ll play a pivotal role in driving the company's growth - engaging new customers across phone, chat and email guiding them through the buying process, handling objections with confidence and consistently exceeding conversion targets. You’ll manage your sales pipeline independently, including actioning follow ups, while also raising the bar for sales effectiveness across the team.

This is a high-impact sales role where you’ll connect deeply with prospective travellers, guide them through emotionally significant decisions and deliver outstanding results. At the same time, our sales function is evolving - we’re building stronger structures, playbooks, and best practices, so you’ll have the chance not just to succeed individually, but to help shape how we sell, to refine processes, and share insights that influence the way our entire team operates.

Key Responsibilities:

• Owning your pipeline: managing inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks.
• Building trust with customers: using discovery questions, storytelling, and empathy to guide travellers toward booking their next big adventure.
• Adapting and innovating: tailoring approaches to different customers, testing creative tactics, and flagging risks or shifts in behaviour to managers early.
• Driving team effectiveness: sharing best practices, contributing to sales scripts, crafting team wide AI efficiency levers and contributing to objection-handling playbooks.
• Collaborating across time-zones: provide handovers between timezone teams, sharing insights.

Qualification and requirements:

• A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment.
• Experience in building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word.
• Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email; balancing speed and attention to detail with personalization.
• Comfort working independently: managing pipeline, flagging risks, and making proactive decisions.
• Collaborative mindset: able to demonstrate teamwork across mutli-functional/timezone teams. You are proactive with regards to sharing insights
• Growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar. Hungry to see your own performance grow, as well as the team’s.
• Passion for travel and human connection - you’ll need to resonate with the company's mission and customer base.
• Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity.

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for us.

Non-negotiable skills & requirements:

• A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment.
• Experience in building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word.
• Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email; balancing speed and attention to detail with personalization.

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.