Operations Associate
Temporary
Saya
Saya is an online mental health platform that connects people in the Philippines with licensed psychologists, guidance counselors and psychiatrists. We're looking for an independent contractor to run client and practitioner operations.
Scope of services
- Keep bookings, scheduling and session changes running smoothly for clients and practitioners
- Be the first point of contact for client questions and see issues through to resolution, including payments and refunds under Saya's refund policy
- Support practitioners with onboarding and day-to-day coordination
- Help clients find the right kind of support for their needs
- Escalate sensitive situations using Saya's escalation protocol
- Keep processes, help docs and FAQs organized and up to date
- Send a short weekly report on how operations are going
Service levels
- Weekdays: first response within 1 hour to messages received between 9 AM and 9 PM
- Weekends and holidays: first response within 4 hours to messages received between 9 AM and 9 PM
- How and when you work to meet these is up to you
What you bring
- Clear, warm communication in English and Tagalog
- Comfort in a client-facing role
- Organized enough not to drop things when volume spikes
- Works independently and handles ambiguity without needing direction
- Comfortable with Google Workspace and spreadsheets, and quick to pick up new tools
- Understands the boundary: this role supports clients but doesn't counsel them
- Cares about making mental health care easier to get
- Your own laptop and reliable internet
Nice to have
- Background or experience in mental health or psychology
- Experience in customer support, operations or healthcare admin
- Familiarity with Canva and project management tools
- Other Philippine or Asian languages
Why work with us
- Work that matters. Every booking you make and every issue you resolve means someone gets the mental health support they reached out for.
- Real ownership. You run client operations your way, and your ideas for doing things better get used.
- Flexibility. Work from anywhere, on your own schedule, as long as service levels are met.
- A close view of how an early-stage startup gets built.
Vacancy posted 23 hours ago
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