Operations Manager (Kenangan Coffee Philippines)

About Fredley Group of Companies

We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll and Kenangan Coffee. 

For more details, please check our website at and follow us on our LinkedIn page at .

Job Description

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1. **Team Management:**

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.

2. **Customer Service:**

• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.

3. **Store Operations:**

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.

4. **Sales and Marketing:**

• Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.

5. **Quality Control:**

• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.

6. **Health and Safety Compliance:**

• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.

Qualifications

• Bachelor's degree in business or related field is required.
• Previous supervisory or management experience related in coffee industry.
• Experience in supervising more than 5 stores.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer - focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

Additional Information

Why choose us? 

We are one of the promising companies in the Philippines with different awards & recognitions. We are offering our employees these perks and benefits as follows: 

• Government Mandated Benefits
• Pay Raise
• 13th Month Pay
• Overtime pay
• Night Differential
• Holiday Pay

What to do next? 

For this role, please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the CEO. 

Please do take note that we will only reach out to candidate/s who passed our paper screening. 

Send your application now or refer a candidate to us! Thank you very much!