Credit & Collections Supervisor

The Credit and Collections Supervisor is responsible for overseeing the company’s credit policies and collection processes to ensure timely collection of receivables, minimize bad debts, and maintain healthy customer relationships. This role provides supervision to credit and collection staff while ensuring compliance with company policies and regulatory requirements.

Key Responsibilities

• Credit Management
• Implement and monitor company credit policies to ensure proper evaluation of customer creditworthiness.
• Review and approve credit applications within delegated authority.
• Regularly monitor customer credit limits, exposures, and payment trends.
• Coordinate with Sales to balance business growth with credit risk management.
• Collections Supervision
• Supervise daily collection activities to ensure timely follow-ups on overdue accounts.
• Negotiate payment arrangements and settlement terms with customers when necessary.
• Escalate delinquent accounts for legal action or external collection when required.
• Reporting & Reconciliation
• Prepare regular reports on accounts receivable aging, collections efficiency, and delinquency rates.
• Monitor write-offs, provisions for doubtful accounts, and recommend corrective actions.
• Reconcile customer accounts in coordination with Plant Accountants and Plant Sales Managers.
• Ensure accurate posting and allocation of customer payments.
• Controls & Compliance
• Ensure adherence to company policies, legal guidelines, and regulatory requirements in credit and collection activities.
• Support internal and external audits by providing necessary documentation.
• Strengthen internal controls to prevent fraud, misapplication of payments, or unauthorized credit extensions.
• Team Leadership & Collaboration
• Oversee/Coach Plant Accountants acting as the first layer of credit analysis.
• Provide training on effective credit control and collection practices.

Qualifications

• Education : Bachelor’s Degree
• College Degree : Accounting/Finance
• Graduate Studies : N/A
• Licensure Examinations Passed : PRC is an advantage but not required

General Skills / Success Indicators

• Reduction in overdue receivables and improved collection efficiency.
• Adherence to company credit policies and minimal bad debt write-offs.
• Timely submission of accurate AR aging and collection reports.
• High team productivity and customer satisfaction in credit/collection handling.