Collections Account Agent No Experience Required

Collections Account Agent Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Collections Account Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Collections Account Agents to assist clients with outstanding balances, payment arrangements, and account-related concerns while providing professional and respectful customer support. Responsibilities:

• Contact customers regarding outstanding balances via phone, chat, or email
• Negotiate payment arrangements and provide account solutions
• Assist with billing inquiries and account updates
• Document all interactions accurately in the system
• Escalate complex or sensitive cases to supervisors
• Meet collection targets, productivity, and quality metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on collections processes, compliance, and systems

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication skills
• Customer-focused, detail-oriented, and persuasive
• Basic computer literacy and multitasking ability
• Willing to work onsite in Cebu City

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to collections and financial accounts
• Mentorship and career growth in a collaborative environment

Apply Now Join Caldwell as a Collections Account Agent and help clients manage their accounts while building a strong career in the BPO industry.