Hardware Support Engineer
Swak BPO Corp
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Hardware Support Engineer to join our growing company.
The Hardware Support Engineers provide hands-on technical support for all physical IT assets, including computers, servers, and peripherals. They handle installations, repairs, and preventive maintenance while maintaining accurate asset records and warranty information.
Job Responsibilities:
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Diagnose and repair hardware malfunctions
- Manage asset inventory, warranties, and replacement cycles
- Support hardware upgrades and imaging of new equipment
- Collaborate with procurement for hardware acquisitions
- Maintain hardware performance logs and ensure adherence to standards
- Provide on-site technical assistance for end users and field devices
- Create and maintain FAQ and Knowledgebase articles for the Support Services Engineer
Job Requirements:
- 1 year of experience with hardware diagnostics, repairs and imaging
- Inventory tracking and warranty management
- End-user support and documentation
Recommended Training & Certifications:
- CompTIA A+
- CompTIA Server+ or Network+
- ITIL Foundation
- OEM Certifications (Dell, Lenovo, HP, etc.)
Why work with Swak BPO Corp.?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Vacancy posted 10 hours ago
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