Front Office Supervisor
Full-time
Grand Monaco Premier Hotel Inc.
Front Office Supervisor – Key Responsibilities - Supervise the daily operations of the Front Office, ensuring efficient and smooth guest service.
- Lead, train, coach, and motivate Front Office team members to maintain excellent customer service standards.
- Monitor guest check-in and check-out procedures to ensure accuracy and efficiency.
- Handle guest concerns, complaints, and special requests professionally and promptly.
- Ensure compliance with hotel policies, procedures, and service standards.
- Coordinate with Housekeeping, Reservations, Sales, Security, and other departments to ensure seamless guest experiences.
- Prepare staff schedules and monitor attendance, punctuality, and overall performance.
- Monitor room status, occupancy, and room availability to maximize guest satisfaction and operational efficiency.
- Assist in achieving departmental goals, including guest satisfaction scores and revenue targets.
- Ensure accurate cash handling, billing, and daily audit procedures.
- Conduct shift briefings and endorse important operational updates to the next shift.
- Monitor the cleanliness and organization of the Front Office and lobby areas.
- Assist in onboarding and training newly hired Front Office staff.
- Prepare operational reports and submit them to the Front Office Manager or Hotel Management.
- Perform other duties assigned by Management.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- At least 2–3 years of Front Office experience , with 3 year in a supervisory role .
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Proficient in hotel Property Management Systems (PMS) and Microsoft Office.
- Strong problem-solving and decision-making abilities.
- Willing to work on shifting schedules, weekends, and holidays.
Vacancy posted 23 days ago
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