Customer Support (Non-Voice)
Full-time
Tendo by Tonik
Description - Provide excellent customer service support through non-voice channels.
- Assist customers with inquiries, issues, and product-related questions via email and chat.
- Collaborate with team members to resolve complex customer issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate critical issues to the appropriate departments as necessary.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field
- Experience Level: 0–2 years
- Skills and Competencies: Strong problem-solving capabilities, proficient in handling customer inquiries, adept in call centre operations
- Qualities and Traits: Excellent communication skills, patience, and empathy towards customers
- Responsibilities and Duties: Ability to work collaboratively in a team environment
- Working Conditions: Comfortable working in a fast-paced office setting
Vacancy posted 20 days ago
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