Real Time Analyst
Full-time
ISTA Personnel Solutions
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Real Time Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities
- Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics
- Analyze trends and identify variances in key performance indicators to provide actionable insights
- Ensure accuracy, integrity, and timeliness of all reports and data outputs
- Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements
- Maintain and enhance reporting frameworks to support evolving business needs
- Automate recurring reports and processes to improve efficiency and reduce manual effort
- Develop dashboards and visual reporting tools to improve data accessibility and interpretation
- Support ad hoc reporting requests and provide data-driven recommendations
- Monitor data quality and resolve discrepancies through validation and reconciliation processes
- Document reporting processes and maintain clear guidelines to ensure consistency
- Assist in continuous improvement initiatives related to reporting and analytics capabilities
- Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner
Requirements
- At least 6 months of Real Time Analyst/Workforce experience in a BPO setting
- Excellent verbal and written communication skills
- Advanced proficiency in MS Excel
- Strong interpersonal skills
- Excellent analytical skills
- Strong problem-solving skills
- Ability to work well in a team environment.
- Ability to work independently
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Vacancy posted 7 hours ago
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