Delivery Operations Senior Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: 1. Support US TPM with day-to-day operational requirements and engagements with US Sales 2. Co-lead projects and optimization initiatives of both HBP and TPM RESPONSIBILITIES: Major Duties/Responsibilities: Identify the major duties/responsibilities of the job. List the percentage of the incumbent's time that will be spent on each major duty/responsibility. Total should not exceed 100 percent. It is not necessary to list duties/responsibilities that represent less than 10 percent of time. TPM / Customer Planning Support • Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers • Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement • Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support • Help prepare Monthly and Quarterly Updates for key customers Project Management/ Continuous Improvement/ Others • Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations • Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools. Competencies Leadership Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time. Team Approach Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization. Customer Focused and Results Oriented Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues. Problem Solving Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious. Learning Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS: Flexed TPM Profile At least 3 years of relevant experience in Order Management or Billing

Mandaluyong City

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