Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
We are seeking a Customer Service Representative (CSR) to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, customer-focused, and capable of handling multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and concerns in a timely and professional manner.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Meet or exceed customer satisfaction, quality, and productivity targets.
- Collaborate with team members and other departments to improve customer experience.
Vacancy posted 12 hours ago
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