Sr. Associate Quality Analyst
Full-time
Bravissimo Resourcing Inc.
Sr. Associate Quality Analyst
The project is related to Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends.
Qualifications:
- Bachelor's Degree
- Must: Human Capital Management Experience
Key Responsibilities:
- Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and ensure accuracy with timely feedback to the floor.
- Coordinate and facilitate call calibration and training sessions for call center staff.
- Publish quality trends, feedback, and improvement/enhancement reports
- Conduct quality monitoring and coaching sessions.
- Deal tactfully and courteously with clients.
- Produce quality reports and dashboards such as TNI and Pareto analysis.
- Drive process improvement and ensure process compliance.
- Contribute to the development of short- and long-term process goals.
- Ensure quality and CSAT targets are consistently met.
- Drive first-call resolution and quality initiatives within the program.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Sr. Associate Quality Analyst in Quezon City vacancy
- ...We are looking for a detail-oriented Quality Analyst with expertise in Human Capital Management (HCM) and Workforce Management software. The role focuses on monitoring, analyzing, and improving HR processes, ensuring quality standards, and enhancing client satisfaction...
- ...Sr. Associate Quality Analyst Location: Eastwood, Quezon City | Onsite Salary: Up to ₱40,000 (Package) Job Summary The Sr. Associate Quality Analyst will ensure the accuracy, efficiency, and compliance of Human Capital Management (HCM) processes. This...
- ...We are seeking a detail-oriented and proactive Sr. Associate – Quality Analyst with experience in Human Capital Management (HCM) to ensure high-quality processes and outputs within the organization. The ideal candidate will have a strong analytical mindset, excellent...
- ...Job Title: QA Analyst – HCM Technical Support Location: Eastwood, Quezon City (Onsite) Shift: Graveyard Shift Start Date: Immediate... ..., Kronos, Paychex, ADP, SAP, Oracle, and Sage, ensuring top-quality service and accurate issue resolution. Key...
- ...Job Purpose: The Quality Assurance Associate will be responsible in ensuring that products, services, or processes meet the established quality standards and requirements. Their primary goal is to identify and address defects, inconsistencies or deviations from established...
- ...We are looking for a detail-oriented Quality Analyst to provide technical support for HCM (Human Capital Management) accounts, ensuring high-quality service delivery. The ideal candidate has hands-on experience with HCM platforms, strong analytical skills, and excellent...
- • Provide technical support and troubleshoot issues related to HCM platforms such as Workday, Kronos, Paychex, ADP, SAP, Oracle, and Sage for end-users and clients. • Resolve system, account, and payroll-related technical concerns while ensuring timely ticket resolution...
- ...Description Conduct thorough testing of applications to ensure they meet quality standards. Identify and document defects in a timely manner and collaborate with the development team for resolution. Develop and execute test plans, test cases, and scripts based...
- ...General Job Description: The internal quality auditor supports company operations and maintains the ISO certificate by ensuring compliance with internal quality management systems policies and procedures. Qualifications: Bachelor's degree in Industrial Engineering...
- ...Description Develop and execute automated and manual tests to ensure product quality. Analyze test results and report defects in a clear and concise manner. Collaborate with development teams to identify and resolve quality issues. Participate in requirements...
775000 $ per day
...ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Accenture is a trusted, innovative, comprehensive, and experienced partner to...- ...shelf-life studies, and equipment commissioning. Validate complaint products and trade returns by evaluating samples and reviewing quality records. Monitor completeness, storage, safety, and easy retrieval of retention samples. Issue Certificates of Analysis (COA)...
- ...Job title: Quality Analyst Account: UK Financial Collections Work set up: 100% Onsite at Eton Centris, Quezon City Work shift: Shifting schedules, UK time Salary: Up to 40,800 package depending on experience Start date: TBD Qualifications: • Bachelor...
- ...Conduct regular quality audits to ensure compliance with standards. Analyze data to identify trends and areas for improvement. Collaborate with teams to implement corrective actions. Prepare detailed audit reports and present findings. Assist in developing...
775000 $ per day
...APPLY FOR THIS ROLE--- POSITION TITLE: Measurement and Report Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Accenture is a trusted... ...improve their businesses. You will be responsible for the quality assurance and safety of the work performed by Trust and Safety...- ...A Quality Analyst Specialist will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas...
- ...preparing audit reports, monitoring corrective actions, and coordinating with concerned departments to ensure consistency in product quality, food safety, and service standards across all stores. Qualifications: Bachelor’s/College Degree in Business Administration...
- Responsibilities: Prepare and post journal entries, including accruals, adjustments, and routine accounting transactions, ensuring accuracy and completeness of supporting documentation. Maintain and monitor assigned general ledger accounts, ensuring proper account...
- ...updated of the latest digital technology trends and how they could be leveraged to benefit our customers ● Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks ● Monitor the performance of digital...
- ...Conduct thorough quality assessments on healthcare accounts to ensure compliance with industry standards. Review medical billing documentation for accuracy and adherence to CPT, ICD-10, and HCPCS codes. Identify and report discrepancies, providing feedback for process...
- ...Job Title: Quality Analyst – Banking Operations Location: Onsite, Eton Centris, Quezon City Schedule: Shifting (UK Time) Education Requirement: Bachelor’s Degree Job Summary: We are looking for a detail-oriented Quality Analyst with experience in US...
- ...We are looking for a detail-oriented Quality Assurance & Business Analyst to ensure the quality of software applications while supporting business requirements analysis. This role combines software testing, process analysis, and stakeholder collaboration to ensure business...
- ...Quality Analyst – HCM Technical Support Account: HCM (Human Capital Management) Work Setup: 100% Onsite Location: Eastwood, Quezon City Shift: Graveyard Start Date: Immediate Job Overview We are hiring a Quality Analyst to support our HCM Technical...
775000 $ per day
...ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Record to Report Ops Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: As a Sr. Technical Revenue Accountant, you will support complex revenue...775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Work with Quality Leaders to aggregate, prioritize, and report on the top...- ...Qualifications: ~ Bachelor's Degree graduate ~ Minimum of 2 years of Quality Analyst experience handling US and/or UK Banking Operations in a call center or shared services environment ~2 to 4 years of experience in the banking or financial services industry...
- ...already have more than 100 years in the industry. Them provide a different kind of technology advancement to their client. Position: Sr. Billing Specialist (Hybrid Set Up) Company Industry: IT Company Work Location: Quezon City Salary: Php30,000-Php40,000...
- ...Shift Schedule: Following EST Target Start Date: July 13, 2026 Requirements: At least 1 year of experience as Healthcare Quality Assurance Can start ASAP; Target start date on July 13, 2026 Willing to work onsite in Vertis North Responsibilities:...
- ...The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions within the UK Banking and Collections line of business. This role ensures compliance with client requirements, regulatory standards, and internal quality frameworks...
- ...client needs. Implement and oversee the quality of deliverables; manage team... ...build corresponding action plans. Coach associates to meet KPIs and performance metrics.... ...Minimum 2 years of experience as a QA Analyst Experience in supporting HCM accounts...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Associate Quality Analyst. Be the first to apply!
