Hotel Operations Supervisor
Full-time
JNMS Human Resource Management Services
Key Responsibilities - Supervise daily resort and hotel operations across front office, housekeeping, maintenance, and guest services to ensure a high standard of service and customer satisfaction.
- Ensure compliance with standard operating procedures, service standards, and company policies.
- Monitor staff attendance, work performance, and duty schedules
- Coordinate with various departments to streamline operations and enhance guest experience.
- Conduct regular inspections of rooms, facilities, and common areas to ensure cleanliness, safety, and readiness.
- Assist in handling guest concerns, complaints, and special requests promptly and professionally
- Support inventory control, supplies monitoring, and basic cost-control initiatives
- Prepare daily operational reports and incident logs for management review
- Function as Officer-in-Charge (OIC) when assigned by the Resort Manager
Requirements
- Educational Qualifications: Bachelor’s degree in Hospitality Management or a related field
- Experience Level: 3-5 years of experience in hotel operations or a similar role
- Skills and Competencies: Excellent customer service and communication skills
- Skills and Competencies: Strong leadership and interpersonal abilities
- Skills and Competencies: Proficient in customer relationship management
- Qualities and Traits: Detail-oriented with strong problem-solving skills
- Responsibilities and Duties: Knowledge of resort operations and safety regulations
- Work set-up: Stay-in
Vacancy posted 15 days ago
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