Operations & Client Success Lead

Position Title: Operations & Client Success Lead
Work Set-up: Work From Home
Schedule: Part-Time / 8:00 AM-12:00 NN
Salary Package: Php 30,000- Php 45,000

JOB DESCRIPTION FOR AN OPERATIONS & CLIENT
SUCCESS LEAD
We are seeking an experienced and highly organised Operations & Client Success Lead to play a pivotal
role in keeping the business running smoothly by balancing operational oversight with hands-on client
relationship management.
In this role, you will serve as the primary point of contact for clients and the internal creative team, ensuring
projects flow efficiently from initial brief through to final delivery. You will also oversee systems, processes,
and team coordination, helping the business remain organised, compliant, and positioned for sustainable
growth.
This opportunity is ideal for someone who enjoys combining structure with creativity and is equally
comfortable managing people, projects, and operational processes.

Your responsibilities as an Operations & Client Success Lead would
be:

- Client & Account Management

Act as the primary liaison between clients and the creative team.
Translate client briefs into clear tasks and timelines for the creative team.
Monitor project progress across multiple accounts, ensuring deadlines, budgets, scope, and quality
standards are achieved.
Review initial drafts to ensure they align with client goals, brand voice, and quality standards.
Provide clients with regular project updates, communicate next steps, and resolve issues promptly.
Support the onboarding of new clients by gathering briefs, setting expectations, and establishing
projects.
Identify opportunities to add value or extend client support, including tone-of-voice development,
communications strategy, or award writing.
Maintain and update client account documentation, including project plans, copy decks, and asset
libraries.
Collaborate with the Director to develop account growth strategies and maintain high levels of client
satisfaction.

-Operations & Business Management

Oversee day-to-day business operations, ensuring systems and workflows operate efficiently.
Manage the Admin Virtual Assistant(s), delegating and reviewing administrative tasks.
Maintain and optimise internal tools, templates, and processes to improve team productivity.
Coordinate resources across projects and manage internal deadlines.
Oversee invoicing, expense tracking, and liaise with the bookkeeper regarding financial reporting.
Support recruitment, onboarding, and coordination of part-time staff and freelancers.
Maintain compliance requirements, contracts, and internal documentation.
Provide the Director with operational updates and recommendations for continuous improvement.

Qualifications as an Operations & Client Success Lead would be:

Strong communication and relationship management skills, with confidence engaging clients and
internal stakeholders.
Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
Previous experience in operations, project coordination, or client management within a creative or
professional services environment.
Familiarity with project management platforms such as GoHighLevel, Monday.com, ClickUp, or
similar tools.
Excellent organisational and time management skills with exceptional attention to detail.
Understanding of brand voice, messaging alignment, and strategic communication.
Financial awareness with experience handling budgets, invoicing, and reporting.
A proactive, calm, and collaborative working style.
A continuous improvement mindset with a strong commitment to client service excellence.