Helpdesk Team Lead
Full-time
NCR Voyix
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position Summary & Key Areas of Responsibility:
- Leads support teams and ensures teams meets SLA standards.
- Supports Supervisor in all Supervisory duties.
- Works in a high volume serving as the primary interface to internal and external customers and/or their agents.
- Position is dedicated to Call/Incident Management operations and/or request for escalation.
- Conducts audits and assists in work direction of the team to ensure daily functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
- Responsible for new agent set-up and training, providing direction and support to the management team.
- Supports Knowledge base creation, documentation, maintenance, and integrity in relevant databases (SNOW, OKM, SharePoint etc).
- Suggest ways and means to motivate / improve assigned team's performance.
- Participate in management, team meetings and activities.
- Participate in special projects to continuously improve processes, tools, systems and organization.
- Applies methodologies, processes and tools to enhance work effectiveness and to implement process improvements.
- Responsible to attend and re-assign all company mandated/recommended training courses.
- Excellent communications, soft and relationship building skills.
- Leads by example and listening skills.
- Sense for urgency.
- Technical Knowledge.
- Organizational, problem solving and analytical skills.
- Proficient in Excel and PowerPoint.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Helpdesk Team Lead in Cebu vacancy
- ...change. About The Job We’re changing the way people think about customer care, and we need your help! We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided...
- ...Description We are looking for a Team Lead in the Travel industry to oversee operations and support roles. Manage and lead the team effectively. Ensure high-quality support for travel-related queries. Coordinate with various departments to enhance service delivery...
- Qualifications: • College Graduate • 2-4 years Require minimum of two year Travel industry experience for support roles • Should not be a current or former employee of Wipro • Must be living within Cebu • Must not be a job hopper Key Responsibilities: Handle...
- ...involved in specific geographical region’s tax planning and direction, team strategy, and stakeholder management Maintain client and... ...a small team of Tax of Excellence Specialists and Analysts Lead tax process improvements projects, which may include software implementation...
- ...and practices; work instructions and process maps Identifies, leads and implements HR process improvement initiatives Provides... ...to work with minimal supervision • Ability to be an effective team player and display initiative • Ability to maintain a professional...
- ...walkthrough support as needed. · Support process improvement, standardization, and documentation of controllership activities. C. Team Lead / General Admin and Finance Responsibilities · Review team deliverables before submission to ensure accuracy, completeness,...
- ...drive success for our clients. At Xerox, we make work, work. Learn more about us at Global Spend Management – Accounts Payable Team Lead Purpose We are seeking individuals to staff an accounts payable operations department who are not satisfied with simply executing...
- ...compliance with intercompany month-end closing requirements for assigned team and closing tasks (Review and Approval of JEs) · Assists team... ...(Individual Performance Scorecard, Performance Metrics) · Leads continuous improvement projects for intercompany team ·...
- ..., Georgia, and serves customers in more than 35 countries worldwide. About The Role We’re looking for a Linux System Admin Team Lead to lead day-to-day support operations during your shift while providing hands-on technical support to our global customers. You...
- ...Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position Summary & Key Areas of Responsibility: Leads support team leaders and ensures teams meets SLA standards. Coaches team to meet service level agreement objectives. Supports...
- ...Currently Looking For Japanese Speaking Team Lead - Bridge Engineer Requirements Must possess at least a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or equivalent. Strong communication skills in Japanese (not just language...
- ...Select VoiceCom is currently looking for Team Leader (Lead Generation & Appointment Setting) to start ASAP! What you'll do: Provide real-time support on assigned agents so they'll perform at their highest level. Provide statistical/performance feedback and coaching...
- ...Job Title: Team Lead Nature of Account: Retail Type of Support: Voice Work Set Up: 100% onsite at Tech Tower, Cebu Business Park, Cebu City Work Shift: 24x7 Salary: 34K package Start Date: ASAP Headcount: 1 Qualifications Undergraduates/College...
- ...Corporate team lead is a mid-level role that guides a working group toward specific goals by providing direction, delegating tasks, and mentoring members. Required for weekend blitzes and special events; 8 hours of work and will cover possible graveyard shift for BPO Accounts...
- ...Job Title: Team Lead – Customer Service (Travel & Hospitality) Job Summary We are seeking an experienced TL or OM to lead customer service operations supporting business and/or end-consumer clients. This role oversees post-sale technical and non-technical support delivered...
- ...Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-... ...Work Category: Full-time, Remote The Patient Access Team Lead provides leadership and operational oversight for insurance eligibility...
- ...organization Excel advanced skills Knowledge of local tax regula ti ons, and IFRS With Migra ti on experience as Accountant / Team Lead is an advantage Flexible to travel Flexible to work aPer hours when required Cebu | Onsite; upon regularization (once a...
- ...Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing... ...empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays...
- ...We are seeking a highly skilled and motivated Team Lead to join our team. The successful candidate will be responsible for supervising a team of agents, driving performance, and ensuring operational excellence. This role involves coaching, mentoring, and motivating team...
- ...their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Team Leadership Lead and coordinate the day-to-day activities of the Finance Data Analyst team. Monitor team deliverables and ensure work is...
- ...management is a plus. - With atleast 2 years of experience in handling a team. - With experience in accounting software and systems. JOB... ..., address concerns, and ensure efficient service delivery. - Lead and supervise a team of Logistics Data Analysts/Auditors managing...
J-K Network Services
Cebu5 days ago - ...Company Profile: One of the leading Japanese IT companies in Cebu. This Japanese owned IT provides web development services and IT services to Japanese and Filipino local firms in the Philippines. This company operates in Cebu providing Japanese quality of IT service making...
- ...Outsource Staffers OPC, a growing BPO company in Cebu, and take ownership of a sales team in a performance-driven environment with real opportunities for growth. ► RESPONSIBILITIES ► Lead & motivate a team of Sales Representatives toward daily, weekly, and monthly...
- Supervises and guides warehouse staff in daily operations. Monitors receiving, picking, packing, inventory, and dispatch activities. Ensures proper handling and storage of products. Checks staff attendance, productivity, and compliance with warehouse procedures....
- ...A warehouse team leader manages the daily operations of a warehouse, including supervising employees, tracking inventory, and ensuring production runs smoothly. They also work with other departments to coordinate activities and ensure they align with business goals. -...
- Golden Alpha Venture Corporation is seeking a Paid Media Team Lead - Digital Growth to take ownership of the company's paid acquisition function, from identifying and evaluating advertising networks and traffic sources to campaign setup, optimization, performance tracking...
Golden Alpha Venture Corp
Cebua month ago - ...We are looking for an exceptional leader who can lead and effectively promote our service to the existing and prospective clientele. Must... ...Manages, organizes, and drives the successful completion of team projects. Collaborate with clients to determine the goals of team...
- ...Position: Team Leader Account: Billing Location: Mandaue City or Lahug, Cebu City Job Requirements Qualifications: At least 2-4 years Team Lead experience in Call center industry Must have billing experience (at least 1-2 years) Ability to communicate...
- ...and organized Technical Writer Intern to support the Engineering team. In this role, you’ll help improve how knowledge is captured,... ...closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and...
- ...URGENTLY HIRING - PIONEER INTERNATIONAL ACCOUNT! Job Summary We are looking for an experienced Team Manager to lead and manage teams supporting multiple international accounts and campaigns. The ideal candidate has strong BPO operations experience, excellent people...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Team Lead. Be the first to apply!
