Operations Team Leader

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

We’re looking for a Operations Team Leaders to join our team and manage a group of dedicated agents. In this role, you’ll be instrumental in ensuring operational excellence, mentoring your team, and delivering outstanding results.

What You'll Do:

• Lead, coach and inspire a team of agents to achieve performance goals and deliver exceptional service

• Monitor and evaluate team performance using key metrics to ensure alignment with company objectives

• Provide real-time feedback, conduct performance reviews and support team development through tailored coaching plans

• Oversee daily operations, ensuring efficient workflows and adherence to company policies and industry regulations

• Collaborate with cross-functional teams to identify opportunities for process improvements and implements solutions

• Maintain accurate records and documentation, ensuring compliance with company standards and privacy regulations

• Address and resolve escalated issues, providing clear and effective solutions

• Foster a positive team environment that promotes accountability, professional growth, and employee engagement

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What We're Looking For:

Education

• Minimum of 2 years post-secondary or equivalent is required

Experience

• Previous experience in a call center environment is required

• Proven leadership experience, ideally in a operations or team management role is preferred

Other Qualifications

• Strong ability to analyze performance metrics and use data-driven decision-making

• Excellent communication, organizational and problem solving skills

• A collaborative mindset with the ability to motivate and manage diverse teams

• Previous experience in a leadership or managerial experience would be an asset

Why Join Us?

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!