Sea Logistics Operational Care Specialist, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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When you are in Sea Logistics Operational Care- Export, you are responsible for the operational execution of the shipments handed over by the Customer Care Teams. You always work in partnership with the Customer Care Team which have the same goal: to deliver a great customer experience.

How you create impact

• To create/complete shipment details in our internal data management system (carrier/vessel, item description etc.)
• To arrange pick-ups and deliveries in coordination with the Customer Care Team
• To create files for consolidation containers (Master/Single)
• To immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager
• To monitor the operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered - initiate and resolve any rate discrepancies
• To acknowledge files/to prepare shipment files for import shipment handling
• To manage GP planning
• To check and complete import and export documentation
• To organize cargo release and customs clearance
• To ensure profit maximization
• To check incoming invoices, create sales invoices and manage FSL
• To review and ensure alignment of shipping instructions vs. customer promise including clarification of any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration
• To work with the CCL on account implementation, ensuring a smooth transition from Sales to Operations

What we would like you to bring

• Experience in freight forwarding, ideally within Sea Logistics
• Advanced expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
• Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
• Advanced decision making and problem-solving skills
• First experience in financial acumen and decision-making 
• Strong communication skills with the ability to convey ideas effectively to different stakeholders
• Strong collaboration skills and team-oriented mindset
• Proactive and solutions-focused with a focus on optimizing customer experience
• Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
• Fluent in local language and advanced English proficiency (written and verbal)

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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