Operations Manager (Logistics)

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Manage and coordinate and oversee all aspects of cargo operations for air freight, including loading, unloading, and handling of shipments.
• Lead a team to ensure smooth operations, providing guidance, training, and performance evaluations.
• Develop and implement strategies to optimize transportation routes, reducing costs and improving efficiency.
• Negotiate contracts with carriers, suppliers, and vendors to secure favorable terms and ensure high-quality service.
• Resolve operational issues and discrepancies promptly to minimize disruptions in the supply chain.
• Collaborate with various departments to streamline processes and enhance overall efficiency.
• Analyze performance metrics and implement improvements to drive operational excellence for the CTO or 3PL
• Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo.
• Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments.
• Monitor and track cargo throughout the transportation process, ensuring accuracy and compliance with regulations.
• Handle inquiries and resolve issues related to cargo, such as delays, damages, or missing shipments.
• Collaborate with internal teams and external stakeholders to optimize cargo loading, space utilization, and flight scheduling.
• Ensure compliance with safety regulations, security procedures, and airline-specific guidelines.
• Utilize software and systems for inventory management, tracking, and reporting purposes.
• Monitor the ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations. 
• Supervise daily interline operations to ensure smooth cargo transfers, minimal disruptions, and timely delivery.
• Support digital initiatives to automate and streamline interline processes, including e-AWB integration and cargo tracking tools.
• Recommend system enhancements or upgrades to improve efficiency and data accuracy.
• Act as the point of escalation for interline-related service issues or contractual disputes.
• Establish and monitor KPIs to evaluate interline performance, including load factors, service reliability, and partner contribution.
• Provide support and assistance to other departments for cargo-related matters as needed.

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details

Requirements

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong communication skills
• Strong interpersonal skills - ability to speak English fluently
• Able to operate computer programs such as Microsoft office
• Working experience with standard data-entry software
• Meticulous with work - double checking for accuracy of data entry

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!