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Maintenance Coordinator

Full-time

Mediacast Digital Group Inc.

Basic Qualifications:
  • Graduate or undergraduate of a Bachelor's degree in Information Technology (IT) or a related course 
  • With at least two (2) years administrativeand customer service is strongly preferred  
  • fresh graduates are also welcome to apply 

Skills:

Good communication skills

  • Knowledgeable in computer software, network troubleshooting, and basic system maintenance 
  • Basic math skills for inventory counting and tracking
  • Attention to detail and accuracy
  • Good problem-solving skills
  • Basic computer skills for record-keeping
  • Time Management and Scheduling
  • Coordination and Team work

Maintenance Coordinator Key Responsibilities:

Record Keeping:

  • Documenting demo use, repair work, parts used, and time taken for each repair job for reporting and record purposes.

Reporting Equipment Issues

  • Communicate persistent or unrepairable issues to supervisors for further action

Client Coordination

  • Coordinate with clients regarding reported problems and ensure a schedule of support remotely & on-site. 

Processing Return Request

  • Review and validate customer return requests. Verify purchase details, warranty status and return eligibility.

Basic Troubleshooting

  • Perform initial diagnosis and basic troubleshooting of reported equipment issues to identify the root cause. 

Aftersales Service Quotation

  • Prepare and issue quotations for after-sales services, including repair costs, replacement parts, labor, and service fee.

  Continuous Improvement

  • Suggest improvements for repair processes or equipment handling to reduce damage and downtime.

Vacancy posted a month ago
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