Customer Service Representative (No BPO Exp Required!)

Key Responsibilities:

• Provide exceptional customer service via phone, email, chat, or social media.
• Answer customer inquiries regarding products, services, or account information.
• Resolve customer complaints, concerns, and issues in a timely and effective manner.
• Maintain accurate customer records, updating account information as needed.
• Ensure customer satisfaction by offering solutions that meet their needs.
• Stay informed about company policies, procedures, and product updates to deliver accurate information.
• Identify and escalate priority issues to the appropriate department when necessary.
• Collaborate with team members to achieve individual and team goals.
• Meet or exceed performance metrics such as response time, quality standards, and customer satisfaction.

• At least HS Grad (Old curriculum). Associate degree or higher is a plus.
• Previous customer service experience is preferred but not required.
• Good to Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to think on your feet.
• A positive attitude with a passion for helping people.
• Basic computer skills and the ability to use customer service software.
• Ability to work flexible hours, including evenings, weekends, and holidays.