Senior Product Owner, Digital Platforms
Ingredion Incorporated
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Senior Product Owner – Digital Platforms, Ingredion
Location: Remote / Workplace type: Remote, Shift pattern: Standard global business hours.
Responsibilities
- Own the end‑to‑end product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as integrated global digital platforms.
- Drive the investment case to support operation, maintenance, and growth of the platform as part of the Ingredion digital ecosystem.
- Serve as the single owner of the product backlog, prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.
- Ensure continued platform maintenance and operational continuity, including monitoring platform health, usage, and performance; addressing defects, tech debt, and operational gaps.
- Act as interim owner where regional Product Owner or Business Ownership gaps exist, stepping in to support regions when capability, capacity, or ownership gaps emerge.
- Design and build the operating infrastructure required for execution, including clear RACI and ownership models, repeatable intake, prioritization, and governance processes, and scalable ways of working that regions can adopt and sustain.
- Partner with delivery teams and vendors in an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post‑go‑live hyper‑care.
- Exercise product governance and decision rights, including scope trade‑offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.
- Drive adoption, training, and change enablement, ensuring regions are equipped not only to launch, but to operate and continuously improve the platform.
- Define, track, and act on product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.
Qualifications
- 7–10+ years of experience in Product Ownership, Product Management, or Digital Platform roles, ideally within enterprise or B2B environments.
- Demonstrated experience owning customer‑facing digital platforms (portals, service platforms, SaaS‑like solutions).
- Strong expertise in agile delivery models (Scrum, SAFe, or equivalent), including backlog ownership and prioritization.
- Proven ability to influence across global, cross‑functional stakeholders without direct authority.
- Experience working with technology, UX, analytics, and external vendors to deliver scalable digital solutions.
Candidate Profile
- Customer‑centric product leader who balances customer needs with business outcomes.
- Comfortable making decisions in ambiguity and managing competing priorities.
- Data‑driven, outcome‑focused, and disciplined about value realization.
- Adept at enterprise‑scale collaboration, governance, and change leadership.
- Clear, confident communicator with strong executive presence.
Vacancy posted 1 day ago
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