Fraud Associate
GoTyme PH (Philippines)
About GoTyme
GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.
At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.
About the role
The Fraud Associate executes core fraud case management, customer service, and compliance activities. This role supports the Fraud Operations functions while maintaining operational efficiency, risk mitigation, and internal control compliance.
Customer Focus & Service Delivery
- Handle assigned fraud cases and complaints within agreed SLA (95% compliance target)
- Resolve routine fraud complaints
- Ensure compliance with AFASA requirements
- Escalate critical or complex cases to Sr. Specialist or Lead appropriately
- Maintain professional communication with customers and internal stakeholders
Operational Execution
- Process daily queue volume to meet assigned productivity targets
- Execute account blocking, holds, and lifting actions following established procedures
- Complete STR/BSP regulatory submissions within deadline requirements
- Maintain accurate case documentation with audit trail completeness
- Identify and report recurring rework issues or process gaps
Quality & Compliance
- Maintain case quality standards
- Follow all account control procedures with 100% approval compliance
- Ensure zero critical errors in sensitive account actions
- Comply with fraud investigation protocols and regulatory requirements
- Maintain confidentiality and information security standards
Requirements
- A Bachelor's Degree in any related field. A graduate of a non-technical course is acceptable, with strong technical aptitude.
- Minimum 3–5 years experience in fraud management within a banking or financial services environment
- End-to-end fraud cases handling (payments/transactions/channel fraud) and using case management and monitoring tools
- Expertise on the use of MS Office Tools
- Understanding of fraud modus/typologies (ATO, payment fraud, ML, KYC/AML).
- BSP compliance and regulatory requirements
- Familiar with MORB Guidelines and AFASA
- Good to have: SQL and/or a programming language for data checks, basic analysis, and investigation support
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Fraud Associate in Quezon City vacancy
- ...TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in a Fraud and Risk Associate role with TaskUs: The Fraud and Risk Associate will primarily be responsible for managing the Fraud Risk and Cyber...Remote job
- Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
- ...launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the Role The Head of Fraud is responsible for defining and executing the bank’s end-to-end fraud risk management strategy to protect customers and the business...
- ...we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the role The Fraud Analyst (Non-Lending) monitors and investigates suspicious activity across non-lending products to ensure timely, accurate, and compliant...
- ...Description Join a team that protects banks and clients from fraud! Monitor ACH & wire transactions for suspicious activity Investigate and resolve fraud alerts, claims, and complex issues Contact clients to verify unusual or high-risk transactions Ensure compliance...
- ...CONCENTRIX BRIDGETOWNE PASIG IS HIRING! Fraud Customer Service Representatives | Pioneer Account Location: Concentrix Bridgetowne, Pasig City Work Setup: Onsite Account Type: International Fraud Account Salary Package: Up to ₱37,000 Hiring Type...
- ...path to financial freedom. About the role The Operations Associate is tasked with owning the day-to-day payment operations to... ...closely with Business/Product, Customer Support, IT, Finance, Fraud, and other teams to resolve issues and deliver great customer outcomes...
- ...As a Finance Associate, you will oversee the company’s day-to-day finance activities, ensuring that financial transactions, records, payments, billing, and collections are accurately maintained and completed within required timelines. You will coordinate with internal...
- DUTIES AND RESPONSIBILITIES Recruitment Replacement turnover (7 days) Payroll Accurate and Timely preparation of Payroll report (with zero audit findings and complaints) Leave Credits Availment Monitoring 13th-month pay computation and...
- ...The Sales Associate attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Calling on existing...
- Description Assist healthcare professionals in delivering high-quality patient care. Conduct patient assessments and collect medical histories. Manage patient records and ensure accuracy and confidentiality. Participate in health education and promotion activities...
- Description Assist clients in planning and booking travel arrangements including flights, accommodations, and itineraries. Provide expert advice on destinations, visa requirements, and travel insurance. Manage travel logistics and resolve any issues that arise...
- Main Duties and Responsibilities I. Client Servicing Provides proactive leadership to accounts, staff and clients Manages and develops the people working on his/her accounts Provides timely and consistent strategic and tactical advice Analyses and solves problems...
- Description Assist with the preparation of financial reports and statements. Support the finance team in managing budgets and forecasts. Perform data entry and maintain accurate financial records. Analyze financial data to identify trends and help with decision...
- ...The Secretary Associate (Admin Assistant) provides essential administrative and clerical support to ensure smooth daily operations within the organization. 1. Administrative Support 2. Office Operations & Coordination 3. External Relations & Communication 4. Compliance...
- COMPANY PROFILE: A leading appliance distributor in the Philippines, established in 1967, offering a comprehensive selection of products such as refrigerators, air conditioners, televisions, washing machines, microwaves, and other essential home appliances. POSITION...
- ~ Treasury Associate will be responsible for checks preparation & cash handling. ~ Prepare and report all banking activities from the previous day. ~ Assist treasury staff with physical cash counting and reconciliation. ~ Verify and review daily cash transactions...
- Customer Engagement: Respond promptly to sales inquiries across all communication platforms(FB, IG, Viber etc. ). Provide tailored product recommendations to meet customer needs and enhance satisfaction. Sales Target Achievement: Proactively pursue and exceed...
- ...ROLE OVERVIEW The Accounts Associate role focuses on managing client relationships, representing the client's brand within the agency, and ensuring their branding is consistently applied in all outputs. Key responsibilities include facilitating pitch presentations, negotiating...
- Description Assist clients in planning and booking travel arrangements including flights, hotels, and activities. Provide expert advice on destinations, cultures, and accommodations to enhance client experiences. Handle customer inquiries and troubleshoot travel...
- Description Assist clients in planning and booking travel arrangements including flights, accommodations, and activities. Provide expert advice on destinations, travel regulations, and itineraries. Manage and resolve client inquiries and issues in a timely and...
- Description Assist healthcare professionals in providing patient care. Manage patient records and ensure accuracy in documentation. Communicate effectively with patients and their families regarding care processes. Support the administrative staff in day-to...
- Description Assist clients in planning and booking travel itineraries including flights, accommodations, and activities. Provide expert advice on destinations, travel regulations, and options based on clients' preferences. Manage travel logistics and resolve any...
- Description Assist healthcare professionals in providing quality patient care. Manage patient documentation and maintain accurate records. Handle billing and insurance claims processing efficiently. Support patients with inquiries and ensure their comfort during...
- Description Assist healthcare professionals in providing quality care to patients. Maintain accurate patient records and documentation. Support medical staff with administrative tasks and scheduling. Coordinate with external vendors and services for patient...
- Description Assist clients in planning and booking travel itineraries. Provide accurate information about destinations, accommodations, and travel regulations. Resolve any issues that may arise during the travel process. Maintain relationships with clients ...
- Description Assist clients in planning and booking travel arrangements. Provide expert advice on destinations, travel regulations, and travel insurance. Handle inquiries and resolve issues during the travel planning process. Maintain relationships with clients...
- Description Assist patients with their healthcare needs and inquiries. Schedule appointments and manage patient records efficiently. Support healthcare professionals in daily administrative tasks. Handle billing and insurance claims processing. Ensure compliance...
- Description Assist clients in planning their travel itineraries, including flights, accommodations, and activities. Provide exceptional customer service by addressing client inquiries and resolving issues. Stay up-to-date with travel trends and destinations to...
- ...A sales associate is primarily responsible for assisting customers, processing sales transactions, and maintaining the sales floor. They engage with customers, answer questions, and guide them through the purchasing process, often recommending products and handling returns...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Fraud Associate. Be the first to apply!
