Sales Representative
Full-time
Synergy Advantage Inc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducting outbound calls for customer retention and new business development;
- Design and implement a strategic sales plan
- Manage on a day to basis, customer engagement, interaction, and growth (training, pipeline management, lead tracking, and marketing)
- Actively hunting new business opportunities by willingly cold calling prospect customers in the defined region
- Following-up with customers to ensure customer satisfaction and expanding sales opportunities
- Recommending/up-selling products to meet customer needs
- Accurately resolve customer questions with a high level of professionalism
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
- Use leadership to build customer relationships and assist customers in developing solutions
- Assisting customers with any issues that may arise with their account including tracking, customs, or packaging discrepancies
- Accurately maintaining call center database
- Tracking orders to ensure quick delivery and resolving delivery disputes
- Meeting key performance indicators
- Other duties may be assigned
QUALIFICATIONS
- High level of customer service orientation
- Strong work ethic and reliability
- Strong active listening skills and verbal communication
- Adept at problem-solving and conflict resolution
- Ability to multi-task and prioritize
- Strong time management and decision making skills
- Proficient with computers and hardware
- Adaptability and accountability
- Excellent English Communication Skills - both verbal & written
EDUCATION and/or EXPERIENCE
- Previous experience in a call center sales or account management role is required
- Previous experience with an online Pharmacy is an asset
Vacancy posted 8 days ago
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