Visa Documentation Associate
Full-time
Rayomar Management Incorporated
- The Documentation Associate ensures that clients’ documentation needs are met accurately and efficiently.
- This role involves providing guidance on VISA, BID, and DFA processes, receiving and verifying documents, and assisting clients through various communication channels including walk-ins, email, and phone calls.
- Provide clients with application details, necessary forms, and cost breakdowns for processing (VISA/BID/DFA).
- Receive and verify submitted documents for completeness and accuracy.
- Assist walk-in applicants with inquiries and application processes.
- Respond to client, supplier, and colleague emails concerning documentation-related inquiries.
- Coordinate with embassies, VFS, BID, and DFA to schedule client appointments and interviews.
- Inform the Documentation Supervisor and clients of confirmed appointment dates and times.
- Facilitate online applications and payments in coordination with the Documentation Supervisor, including submission of all required documents.
- Prepare and log SBOSS (Sales Billing and Online Support System) entries and credit card transactions within one day of each transaction.
- Assist the Documentation Supervisor in updating visa requirements from embassies, immigration authorities, and the DFA, and ensure updates are maintained in Dropbox.
- Attend departmental and company-wide meetings.
- Perform other related duties as assigned by the immediate supervisor or top management.
- Education: Bachelor's graduate
- Experience: At least 3 to 4 years of experience in a similar role or environment
- Ability to follow instructions from supervisors
- Problem-solving and decision-making skills
- Strong stress tolerance and emotional resilience
- High level of trustworthiness and accountability
- Assertive, dependable, and a strong team player
- Adaptable to change and able to work in dynamic environments
- Sound judgment and attention to detail
- Passionate about delivering excellent service
- Collaborative mindset with respect for others
- Strong sense of urgency and commitment to deadlines
- Upholds confidentiality and ensures data integrity
Key Responsibilities:
Qualifications:
Required Skills and Competencies:
Vacancy posted a month ago
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