Client Service Officer
Full-time
WorkSync Opum Solutons Inc
Full Job Description: Client Service Officer
Australian Client - Consulting Company
Salary Php 45,000 to 55,000
also email resume to: ****
Role Summary
The Client Service Officer is responsible for maintaining high-quality relationships with existing clients and ensuring their needs are met promptly and professionally. This involves troubleshooting issues, managing administrative tasks, and coordinating with internal departments to provide a seamless client experience.
Key Responsibilities
- Relationship Management: Act as the main point of contact for a portfolio of clients; build trust and long-term loyalty through regular check-ins.
- Inquiry & Problem Resolution: Analyze and resolve client issues, from simple billing questions to complex service delivery failures.
- Onboarding & Training: Guide new clients through the setup process and train them on how to use the company’s products or platforms.
- Administrative Support: Maintain accurate client records in CRM systems (like Salesforce or HubSpot), process contracts, and prepare service reports.
- Internal Liaison: Collaborate with sales, technical, and finance teams to ensure client requests are fulfilled and service-level agreements (SLAs) are met.
- Upselling Support: Identify opportunities where the client might benefit from additional services and relay these leads to the sales team.
Required Skills & Qualifications
- Communication: Exceptional verbal and written English (and often Filipino) skills for professional correspondence.
- Problem-Solving: The ability to think on your feet and de-escalate high-pressure situations with empathy.
- Technical Proficiency: Skilled in MS Office (Excel/Word) and experienced in using CRM software.
- Attention to Detail: High accuracy in data entry and contract management.
- Education: Typically requires a Bachelor’s Degree in Business, Communications, Finance, or a related field.
Vacancy posted 4 days ago
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