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Cantonese Logistics Customer Analyst (Php 100,000 Monthly)

100000 Php
Full-time

J-K Netwok Services

The company is a global leader in outsourcing and customer experience solutions, leveraging AI technology, advanced analytics, and a diverse global workforce to deliver exceptional customer support, drive sales growth, and help businesses achieve long-term success. Position: Cantonese Logistics Customer Specialist Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100, 000 Work Set-up: Work On-site

BENEFITS:

  • ️Night Differential
  • ️Group Life Insurance
  • ️Free Onsite Medical Care
  • ️Monthly performance incentives and allowances
  • ️Sick Leave & Vacation Leave (Convertible to cash)
  • ️Government-Mandated Benefits
  • ️13 month pay

☑️HMO

  • ️Paid training
  • ️Company events
  • ️Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

  • ️Proficient in Cantonese and conversational-proficient in English
  • ️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
  • ️Open to no related experience.
  • ️Having customer service experience is an advantage.
  • ️Having BPO experience is a big plus
  • ️Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

  • ️Communicate with customers through phone calls to address transportation, logistics, and delivery-related inquiries.
  • ️Assist customers with package tracking, shipment status, and delivery concerns.
  • ️Process customer requests for refunds, returns, and order-related concerns in accordance with company policies.
  • ️Support customers with order processing, modifications, cancellations, and delivery updates.
  • ️Coordinate with internal teams to resolve customer issues and ensure timely service.
  • ️Maintain accurate records of customer interactions and transactions while delivering excellent customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

  • ️Paper screening
  • ️English Assessment
  • ️Initial Interview
  • ️Final Interview
  • ️Job Offer

Vacancy posted 7 days ago
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