Operations Supervisor
Full-time
Crescendo Staffing and Business Consulting Inc.
Job Summary
The Operations Supervisor is responsible for overseeing day-to-day contact center operations, ensuring service quality, compliance, and operational efficiency. The role requires strong experience in insurance operations, team leadership, and performance management, with a focus on billing accuracy, account management, and policy servicing.
Qualifications
- Bachelor’s degree preferred; equivalent work experience accepted
- 1–2 years of pure insurance experience , preferably in:
- Billing
- Account management
- Policy servicing
- Minimum of 2–3 years of contact center experience
- At least 1 year in a leadership or supervisory role
- Strong knowledge of:
- Insurance billing processes
- ECC account management
- Excellent analytical, communication, and documentation skills
- Proficient in MS Office applications
- Experience using QA tools, CRM platforms, and contact center systems
- Highly detail-oriented with the ability to identify trends and recommend solutions
Key Responsibilities
- Supervise daily operations of assigned contact center teams
- Ensure compliance with insurance billing, account management, and policy servicing standards
- Monitor team performance metrics and quality results
- Identify trends, gaps, and improvement opportunities
- Conduct coaching, performance reviews, and documentation
- Collaborate with QA, training, and management teams to drive continuous improvement
- Handle escalations and ensure timely resolution of issues
- Maintain accurate operational reports and records
Key Competencies
- Strong leadership and people management skills
- Analytical and data-driven decision-making
- Effective communication and documentation
- Attention to detail and quality-focused mindset
- Ability to manage multiple priorities in a fast-paced environment
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Operations Supervisor in Manila vacancy
- • Oversee daily operations and ensure tasks are carried out according to schedule. • Plan, assign, and monitor work activities to maintain smooth workflow. • Implement operational policies, procedures, and company guidelines. • Ensure resources (manpower, equipment...
- ...Coordinate and supervise the activities of the operations team to ensure timely and accurate completion of tasks Monitor workflow and productivity to identify and address any bottlenecks or inefficiencies Liaise with clients and other stakeholders to ensure seamless...
- ...RVS CARGO SERVICES INC.' is seeking a skilled and experienced Export Operations Supervisor to join our dynamic team. This full-time position is based in Binondo, Manila . As the Export Operations Supervisor, you will play a crucial role in overseeing the efficient...
- ...Job Title: Operations Supervisor – Insurance Status: Very Urgent | Active Level: Supervisor Headcount: 4 Location: Alabang Work Setup: Onsite Shift: Graveyard (GY) Salary Range: PHP 40,000 – 42,000 Target Start Date: 13 February Job Overview...
- ...Description Oversee daily operations and optimize processes for efficiency. Manage and train a team to ensure high-quality service delivery. Develop and implement operational policies and procedures. Analyze performance metrics and prepare reports for senior...
- ...Description Oversee daily operations and ensure efficient workflow within the team. Implement and monitor project schedules, budgets... ...improvement. Requirements Job Title: Operations Supervisor Job Function: Project Management Responsibilities and Duties...
- ...The Operations Supervisor position is a direct-hire roles which involves overseeing daily business operations, staff management, ensuring process efficiency, and implementing policies to achieve organizational goals. Responsibilities Conduct audits of sales, expenses...
- Key Responsibities # Sales Process from preparing, packing and loading # Scheduling employees and assigning tasks # Managing inventories Basic requirements * basic zoho inventory * Leadership skill * Computer literate * 4 years grad
- ...The main duty of an Operations Supervisor is to oversee and coordinate the activities of a team or department to ensure efficient and effective operations. This includes managing staff, optimizing workflows, maintaining quality standards, and ensuring compliance with...
- ...Operations Supervisor Oversees daily operations, supervises staff, ensures efficient workflow, monitors performance, and maintains compliance with company policies and procedures. Qualifications: Bachelor's degree in any course. Preferably with 6months to 1...
- ...What you will do The Service Operations Excellence Supervisor will lead and support service operations excellence initiatives to improve productivity, customer satisfaction, operational efficiency, and business performance. Drive standardization, data-driven decision...
- ...Supervise daily operations to ensure efficiency and productivity. Coordinate with various departments to streamline processes. Handle employee scheduling, training, and performance evaluations. Implement safety protocols and maintain compliance with regulations...
- ...Job Summary: The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work...
- ...processes for efficiency, managing resources (budget, staff, materials), ensuring quality and compliance, and leading teams to align operations with strategic goals across various departments like production, logistics, and customer service. Key responsibilities include...
- ...are seeking a Franchise Accounting Assistant Manager to lead accounting, reporting, and compliance activities for our franchise operations. This role ensures accurate revenue recognition, timely collection of royalties and other franchise contributions, compliance with...
- ...Description Oversee daily operations and ensure efficiency across various departments. Develop and implement operational strategies to achieve organizational goals. Manage budgets and optimize costs while maintaining quality of service. Lead and mentor team...
- ...center experience, with at least 1 year in leadership role/supervisory ~ Onsite Nightshift Responsibilities Oversee daily operations of the insurance account team ensuring efficient workflow. Assist in developing and implementing operational policies and...
- ...Manages daily operations of the Company's systems and leads marketing initiatives, ensuring efficient execution of client requirements, campaigns, and team performance. KEY RESPONSIBILITIES Oversee uploads, playlists, documentation, and client requirements Coordinate...
- ...specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically... ...Contributor co-workers • 1–2 years of experience as a Team Lead or Supervisor • Must have experience in the travel, hospitality, or...
- Supervisor and CCTV Certification requirement in SIRA CCTV: He must have a holder of an academic qualification not less than tenth... ...foreign affairs UAE). He/she must undergo security Control Room Operators course and test to be conducted, and the certificate issued...
- ...We are seeking a highly organized and adaptable Diver & Dive Centre Supervisor who will report to the Lead, Marine & Dive Management and support the successful delivery of complex dive operations for the project team at NEOM. The Dive Centre Supervisor will oversee...
- ...things to observe) Handing over field employee-client copy Oversee daily status report of all Site Supervisors or Team Leaders and address all related operation concerns escalated via Viber or operation mobile number such as: Field attendance (report of absences...
- ...The Procurement Supervisor is responsible for overseeing the end-to-end procurement process, ensuring timely sourcing, ordering, and... ...accuracy in order management to support uninterrupted business operations. Key Responsibilities 1. Procurement & Sourcing...
- ...and Microsoft Excel. -Strong analytical, leadership, and organizational skills. Job Description: -Lead and oversee the daily operations of the Accounting team by delegating tasks, monitoring progress, reviewing work outputs, and providing coaching and performance...
- ...Description Supervise and coordinate daily housekeeping operations to ensure cleanliness and order in all areas. Train, mentor, and evaluate housekeeping staff to maintain high standards of service. Manage inventory of cleaning supplies and equipment, ensuring...
- ...Function: Warehouse Supervision & Team Support Job Description: We are hiring two (2) Warehouse Supervisors to assist the Warehouse Manager in daily operations. You will be responsible for overseeing floor activities and ensuring accuracy in the e-commerce fulfillment...
- ...Description Oversee daily operations within the warehouse to ensure efficient workflow. Manage a team of warehouse staff, providing guidance and support. Implement safety protocols to maintain a safe working environment. Monitor inventory levels and coordinate...
- ...processes. Conduct training sessions to enhance team skills and competency in BRP tools. Prepare and present reports on BRP operations to senior management. Requirements Educational Qualifications: Bachelor’s degree in Business Administration, Management,...
- • Leads, organizes, and oversees the operations of several diverse stores due to location. Monitors achievement of each store. profitability... ...development. • With at least 1 yr work experience as an Supervisor • With sufficient knowledge and understanding of store...
- ...making skills. Good organizational skills and attention to detail. DUTIES AND RESPONSIBILITIES Oversee daily production operations to ensure efficient and safe processing of frozen meat products. Supervise and coordinate activities of production staff, including...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Supervisor. Be the first to apply!
