Billing and Reconciliation Associate
Satellite Office
PRIMARY FUNCTION
Love keeping the wheels turning behind the scenes — juggling customer calls, careful admin, and the occasional billing puzzle? We're hiring a Billing & Reconciliation Associate to be the calm, organised voice our customers count on.
ABOUT THE ROLE
Join the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. You'll be a key point of contact for subscription and billing questions, and you'll also own the reconciliation work behind the scenes — tracking down discrepancies between systems, figuring out why they happened, and following them through to resolution. We're looking for someone who brings both: genuine customer service strength and real, hands-on reconciliation experience. Full training is provided on our specific systems (Zuora, Dynamics 365, and similar platforms) — what matters most is that you've done this kind of reconciliation work before.
WHAT YOU’LL DO
Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly
Scan, review, and log incoming subscription invoices, keeping records accurate and up to date
Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations
Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals
Follow up on overdue invoices with a service-first, relationship-conscious approach
Flag renewal milestones and billing issues to the right team member before they become problems
Contribute ideas to improve processes as you learn the role
WHAT YOU’LL BRING
Proven, hands-on experience reconciling data between systems — you know how to spot a discrepancy, dig into why it happened, and see it through to resolution
Strong customer service skills — clear, empathetic communication by phone and email
Solid bookkeeping fundamentals
Excellent Excel skills — many processes are still done manually
Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly
Strong prioritisation and time-management skills when juggling multiple requests
Exposure to ERP or billing/subscription-management platforms — not required, full training provided
NICE TO HAVE
Experience in Dynamics 365
WHAT’S IN IT FOR YOU
Full training on all systems and processes
A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time
Join a genuinely global, growth-stage technology company
A supportive team culture built around learning from mistakes and proactive improvement
READY TO APPLY?
If you take pride in getting the details right and making customers feel heard, we'd love to hear from you. Our process is simple: two interview rounds — the first online, the second face-to-face. Apply now.
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