Accounts Receivable and Collections Specialist

Position Title: Accounts Receivable and Collections Specialist
Work Set-up: Work From Home
Schedule: Monday – Friday, 6:00 am – 3:00 pm PH Time
Salary: Php 45,000 – Php 55,000

About the Role

This isn’t aggressive debt collection — it’s empathetic payment support. You’ll help students find solutions that work, while protecting the business. If you’re confident on the phone and know how to turn a difficult conversation into a workable outcome — this is the role for you.

We’re placing an Accounts Receivable & Collections Specialist for a leading Australian online education company. You’ll manage the collections function within their support team — responding to student enquiries, handling inbound calls, following up on outstanding payments, monitoring an AI outbound calling agent, and preparing reports. The key to this role is your ability to negotiate empathetically: you’re not chasing debts aggressively, you’re helping students find a payment solution that works for them while protecting the business.

This is a stable, permanent full-time role with a well-established Australian education provider. If you’re self-sufficient, take ownership of your work, and can manage multiple priorities without dropping the ball — apply now.

JOB DESCRIPTION FOR ACCOUNTS RECEIVABLE AND COLLECTIONS SPECIALIST

• Respond to student payment enquiries via email and inbound calls
• Follow up students who require assistance with outstanding payments
• Work alongside AI-powered customer engagement tools (Pearl AI) to support outbound collections activity — full training provided
• Negotiate payment plans and solutions with students in a professional and empathetic manner
• Manage collections activity in Salesforce and update records accurately
• Process and reconcile payment activity in Xero
• Prepare collections reports and complete administrative tasks

Qualifications as an Accounts Receivable and Collections Specialist:

• Background in collections, sales, or customer support with collections exposure
• Comfortable handling conflict and difficult conversations professionally and with empathy
• Strong communication and negotiation skills — you find solutions, not just chase payments
• Experience using a CRM system for collections or accounts management — Salesforce experience is highly preferred
• Experience using an accounting system for payment processing or reconciliation — Xero experience is highly preferred
• Strong organisational skills and ability to manage multiple priorities simultaneously
• Self-sufficient, proactive, and able to take initiative without constant direction
• Strong attention to detail and commitment to accuracy

Preferred:

• Experience in the education, training, or student services sector
• Experience working with or monitoring AI calling tools or automation platforms
• Report preparation and data management experience

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers