Client & Prospect Support Professional

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

As a member of our team, you ensure smooth coordination and operational support for the Service Operating Committees (SOC), Client reporting and Client Portal. In this role as Client & Prospect Support Professional, you act as a central point of contact for preparation, documentation, and process governance, contributing to a consistent and highquality service experience.

Your key tasks

• Support organization of Service Operating Committee meetings.
• Coordinate, develop and maintain professional SOC slide decks for clients and internal stakeholders.
• Ensure slides follow the official templates, standards, and formatting rules.
• Monitor and enforce deadlines for all SOC deliverables.
• Review and prepare reports for clients respecting deadlines.
• Support the continuous improvement of SOC processes and documentation.
• Publish SOC documents (reports, presentations, meeting minutes) in the correct structure.
• Provide firstlevel support (access creation, debugging) for the client portal.

Qualifications

• Business School degree or Bachelor in Economics / Business Administration.
• At least 2-3 years of work experience, ideally in coordination, governance, or administrative roles.
• Fluency in English
• Good organizational and coordination skills.
• High attention to detail and commitment to quality.
• Good communication skills and stakeholder management capability.
• Good Knowledge of PowerPoint, Sharepoint and standard office productivity tools.
• Ability to work independently and manage multiple topics in parallel.
• A team player who is ready to provide backup and take over from colleagues when needed.

It would be a real bonus if you have

• Power BI knowledge
• Sharepoint administrator skills

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.