Front Office Staff
Full-time
Four Points By Sheraton Palawan, Puerto Princesa
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Handle check-ins, check-outs, and reservations efficiently using the property management system.
- Answer phone calls and respond to inquiries about room availability, rates, and services.
- Assist guests with requests, including directions, transportation, and local recommendations.
- Manage cash and card transactions, ensuring accuracy in billing and payments.
- Maintain records of guest information and transactions.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Monitor the front desk area to maintain a clean and organized workspace.
- Uphold the inn’s policies and ensure security measures are followed.
- Previous experience in front office or customer service is preferred.
- Proficiency in using reservation or hotel management systems is an advantage.
- Strong communication skills in both Filipino and English.
- Excellent organizational and multitasking abilities.
- Professional appearance and a welcoming attitude.
- Ability to handle stressful situations and resolve issues calmly.
- Flexibility to work shifts, weekends, and holidays as required.
- Knowledge of local attractions and services in the area is a plus.
Vacancy posted 14 hours ago
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