Customer Service Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
The Customer Service Representative will handle customer inquiries and provide accurate information about products, services, and policies. The role requires professionalism, strong communication skills, and a genuine desire to help customers solve problems efficiently.
Key Responsibilities:
- Handle incoming calls, emails, or chats from customers regarding inquiries, requests, and complaints
- Provide accurate information and ensure customer satisfaction on every interaction
- Document customer interactions in the system accurately
- Escalate complex issues to appropriate departments or supervisors
- Follow communication scripts, guidelines, and policies
- Meet performance metrics such as quality, attendance, and productivity
Vacancy posted more than 2 months ago
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