KNOWLEDGE MANAGER-TRAINING/KNOWLEDGE MANAGEMENT LEAD
65000 - 70000 PhpFull-time
Gratitude Inc
Position: Knowledge Manager - Training / Knowledge Management Lead
Location: Cebu City Work Setup: Onsite Work Schedule: Shifting schedule, including weekends and holidays as required Salary: 70,250 Target Start Date: August 14, 2026 About the Role We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration. Key Responsibilities Develop, maintain, and improve knowledge management processes and documentation Ensure knowledge base articles and operational documents are accurate and up to date Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps Support account setup, transitions, and knowledge transfer activities Monitor knowledge utilization and recommend improvements Manage trainers and training-related initiatives where applicable Drive continuous improvement initiatives related to knowledge management Ensure compliance with ITIL practices and organizational standards Qualifications Bachelor's Degree in a relevant field Strong communication, stakeholder management, and problem-solving skills Strong analytical skills and attention to detail Excellent time management and multitasking abilities Strong interpersonal and collaboration skills ITIL Certification (required) Willing to work onsite in Cebu City on shifting schedules BPO experience is required Work Experience 4–6 years of relevant experience, with at least 3 years in Service Desk and/or Knowledge Management roles Knowledge Management experience in a BPO/ITO environment Experience in account setup or transition activities is preferred Experience managing trainers is an advantage Clinical/Healthcare experience combined with Service Desk experience is highly preferred Pre-Screening Notes: Years of relevant experience: Experience managing trainors Years of experience in Service Desk / Knowledge management tools Experience in account setup or transition activities BPO Experience Last drawn salary Expected salaryVacancy posted 1 day ago
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