Healthcare CSR (Voice) | with 21K Signing Bonus
Full-time
ISTA Personnel Solutions
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Doctor appointment scheduling
- Handle incoming calls to book appointments based on the client's preferred schedule.
- Make outbound calls to confirm scheduled appointments.
- Manage customer inquiries and promptly address concerns.
- Offer accurate and detailed information about our products and services to customers.
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
- Must have at least 6 months of BPO experience in Healthcare Account
- Excellent verbal and written English skills
- Ability to multitask (taking calls and responding to emails)
- Organized and keen to details
- Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Vacancy posted 3 days ago
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