Vice President Control Manager

Job Description

Be at the heart of strengthening operational risk management across a global operations environment. You will help identify risks, design and test controls, and drive remediation to improve the control framework. You will partner closely with operations leaders and stakeholders to deliver clear insights and measurable improvements. This role offers opportunities to lead complex initiatives, influence outcomes, and support continuous improvement. Join JPMorganChase to make a meaningful impact through strong judgment, collaboration, and ownership. 

As a Control Management Vice President in Securities Services Operations , you strengthen the control environment for client service operations by identifying operational risks, designing effective controls, and partnering with stakeholders. You assess control effectiveness, support audits and reviews, and ensure issues are escalated and remediated within agreed timelines. You analyze operational risk data, perform root-cause analysis, and provide clear, actionable insights to leadership. You lead initiatives that improve processes, reduce risk, and support a consistent client experience. You communicate with clarity and professionalism while working with diverse, global teams. 

Job responsibilities

• Conduct risk assessments to identify operational vulnerabilities and prioritize remediation actions.
• Design and implement controls that reduce key risks and support a robust control framework.
• Evaluate control effectiveness and recommend enhancements based on testing results and emerging risks.
• Lead control management initiatives and projects, including planning, execution, and delivery of outcomes.
• Analyze operational risk and control data to identify trends and provide actionable insights to leadership.
• Coordinate control testing activities, audits, and regulatory reviews, ensuring timely responses and evidence management.
• Maintain control-related documentation and ensure updates reflect current processes and risks.
• Ensure adherence to policies, standards, and regulatory requirements within the scope of the role.
• Escalate issues and control gaps appropriately, including ownership of root-cause analysis and tracking to closure.
• Partner with operations and stakeholders to resolve issues efficiently and improve end-to-end outcomes.
• Promote continuous improvement by sharing best practices and supporting knowledge transfer across teams.

Required qualifications, capabilities and skills

• Professional finance qualification with 15 years of relevant experience in operational risk, controls, or comparable functions.
• Demonstrated expertise in operational risk management and control frameworks, including control design and testing.
• Demonstrated ability to perform root-cause analysis and drive remediation through to completion.
• Strong analytical and problem-solving skills, including the ability to assess complex processes and identify control gaps.
• Strong written and verbal communication skills, including the ability to explain risks and recommendations clearly.
• Proven stakeholder management skills and ability to collaborate effectively across diverse, global teams.
• Proficiency in Microsoft Office tools for analysis, presentations, and reporting.
• Demonstrated experience leading projects or initiatives, including planning, execution, and delivery against timelines.

Preferred qualifications, capabilities and skills

• Experience in securities services, fund services, fund accounting, or investment banking operations.
• Familiarity with regulatory expectations applicable to securities services operations and control environments.
• Experience presenting risk and control insights to senior stakeholders and supporting decision-making.
• Experience using data analytics or automation tools (for example: Python, Tableau, Alteryx, or workflow automation platforms).
• Demonstrated experience driving process improvement initiatives that enhance efficiency and strengthen controls.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.