Credit Controller

Job Overview

We are seeking a proactive and results-driven Accounts Receivable & Credit Officer to manage customer credit risk, accounts receivable, and debt collection activities across the business. This role is responsible for optimizing cash flow by maintaining strong customer relationships, ensuring timely collections, assessing creditworthiness, and supporting continuous improvements to the credit-to-cash process. The ideal candidate has strong negotiation skills, excellent attention to detail, and experience in accounts receivable, credit control, and Australian accounting systems.

Key Responsibilities

• Assess new customer credit applications and perform credit checks in accordance with company policies.
  
• Establish, monitor, and manage customer credit limits, payment terms, and account status.
  
• Maintain accurate customer billing information and financial records.
  
• Manage the end-to-end accounts receivable and debt collection process, from invoice issuance through payment.
  
• Monitor aged receivables and prioritize collection efforts based on account risk and payment history.
  
• Contact customers regarding overdue accounts and negotiate appropriate payment arrangements.
  
• Investigate and resolve invoice discrepancies, payment disputes, and account-related issues.
  
• Escalate unresolved accounts, disputes, or legal matters in accordance with company procedures.
  
• Collaborate with Finance, Service, and Projects teams to improve invoice accuracy and reduce payment delays.
  
• Prepare weekly reports on aged receivables, cash collections, payment commitments, high-risk accounts, and collection performance.
  
• Identify recurring causes of payment delays and recommend process improvements to reduce debtor days and improve cash flow.
  
• Maintain accurate documentation of customer communications, payment arrangements, and collection activities.
  

Requirements

Job Qualifications

Essential Qualifications

• Bachelor's degree in Accounting, Bookkeeping, Finance, or a related discipline .
  
• Proven experience in Accounts Receivable, Credit Control, or Debt Collection .
  
• Experience assessing customer creditworthiness and managing ongoing credit risk.
  
• Strong negotiation, communication, and conflict resolution skills.
  
• High attention to detail with excellent record-keeping and administrative skills.
  
• Proficiency in accounting software such as MYOB, Xero, or similar , as well as Microsoft Office and intermediate Microsoft Excel.
  

Preferred Qualifications

• Experience in the service, maintenance, trades, or construction industry .
  
• Experience using job management systems such as Uptick, simPRO, or similar .
  
• Experience improving accounts receivable, invoicing, or debt collection processes.
  
• Credit management or finance-related qualifications or certifications.
  

Core Competencies

• Strong ownership and accountability for customer credit risk and cash collection.
  
• Excellent problem-solving and decision-making skills.
  
• Professional communication and relationship-building abilities.
  
• Resilient, persistent, and able to handle difficult collection conversations professionally.
  
• Strong analytical skills with a continuous improvement mindset.
  
• Ability to work independently while collaborating effectively with cross-functional teams.
  

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors
  

Ready to take your sales career to the next level? Apply now!