Multilingual Customer Service Representative - Bahasa
38000 - 60946 PhpFull-time
Gratitude Inc
Job Title: Multilingual Customer Service Representative - Bahasa Indonesia
Location: Quezon City, Philippines - Onsite
Work Schedule:* Shifting / Night Shift
Employment Type:* Full-time
Start Date: Asap
*Salary:* Php 38,239.33 - 60,946.00 Monthly. Salary negotiable
*Other Benefits:* Php 20,000 Sign On Bonus + Incentives, Health Insurance, Life Insurance, Free Parking, Paid Training, Company Events, Promotion to Permanent
*Job Description:*
Provide customer support in English and Bahasa Indonesia through phone, chat, and email. Handle account inquiries, billing concerns, service requests, and general customer support while ensuring high customer satisfaction.
*Qualifications:*
- Open to applicants with or without BPO experience
- Fluent in Bahasa Indonesia - speaking and comprehension
- Working knowledge of English. Training and systems are in English
- Can understand complex conversations and communicate professionally
- Previous collections experience and O2C process knowledge is an advantage but not required
- Must be legally able to work in the Philippines with valid Working VISA or Temporary Resident VISA
Responsibilities:
- Handle inbound and outbound customer interactions
- Assist with account-related inquiries, billing, and service requests
- Document interactions accurately in company systems
- Meet quality, productivity, and attendance targets
N/B
Applicant Must be currently staying in the Philippines
Vacancy posted 4 days ago
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