Hotel Reservations Agent - Up to 27k Pay
Full-time
Telesys BPO Hiring Solutions
Key Responsibilities
- Handle inbound customer inquiries related to hotel reservations and accommodations.
- Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
- Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
- Process reservations and customer requests efficiently using company systems.
- Resolve guest concerns professionally while delivering excellent customer service.
- Document customer interactions accurately.
- Escalate complex reservation or guest concerns to the appropriate department when necessary.
- Meet quality assurance, productivity, and customer satisfaction targets.
Vacancy posted 12 hours ago
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