Customer Success Specialist
Full-time
Six Eleven Philippines BPO Corporation
Job Description
This is one role that spans three functions: demoing & Sales to prospects, onboarding new customers onto the platform, and providing customer support across email, chat, and Zoom.
Requirements
2+ years in a B2B SaaS support, success, or sales engineering role. Not B2C call center work We need someone who has supported business customers (HubSpot, Salesforce, . . . Freshworks, Zendesk, Zoho, GHL agencies, or similar).
Spoken English at C1 (advanced) or higher, with a neutral accent. Demos and onboarding are live video calls; the customer needs to follow you effortlessly.
Written English at C2 (near-native). Every support email reflects on the brand. Grammar, tone, and clarity matter.
2+ years using a CRM as an end-user. Not just exposure — actually configured pipelines, imported contacts, built sequences, set up automations. Tool doesn't matter (HubSpot, Salesforce, Pipedrive, Zoho, GHL all count).
Comfort on camera. You can run a 30-minute demo with your camera on without losing energy or composure.
It is essential that the agents have experience creating, modifying, and updating websites using WordPress or similar tools.
Vacancy posted 14 hours ago
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