CSR Call Center Agent
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative / Call Center Agent
Cebu City | Onsite
Telesys BPO
About Telesys BPO
Telesys is growing! Join our team of Customer Service Representatives and Call Center Agents and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.
Job Description
We are looking for Customer Service Representatives / Call Center Agents who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information about products, services, or processes
- Resolve customer concerns efficiently and professionally
- Document customer interactions and resolutions accurately
- Escalate complex issues to supervisors when necessary
- Meet quality, customer satisfaction, and productivity metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training provided
What to Expect:
- Fast-paced, customer-focused environment
- Opportunities to develop professional skills and grow within the company
Requirements
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English communication skills
- Strong customer service and problem-solving skills
- Basic computer skills and ability to multitask
- Willing to work onsite in Cebu City
- Amenable to shifting schedules
Why Work for Us?
At Telesys BPO, we believe employees thrive in a supportive and rewarding workplace.
Compensation & Benefits:
- UP TO 28K monthly basic plus incentives
- Paid training and upskilling opportunities
- Clear career growth and promotion paths
Workplace Culture:
- Supportive and collaborative team environment
- Ongoing coaching and mentorship
- Employee engagement activities and recognition programs
Apply Now
Build a meaningful and stable career in the BPO industry as a Customer Service Representative / Call Center Agent with Telesys BPO. Apply today and help provide excellent customer service.
Vacancy posted 16 hours ago
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