Call Center Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Core Responsibilities - Inbound & Outbound Communication: Answering incoming customer requests and reaching out to customers via phone, email, live chat, or social media channels.
- Issue Resolution: Identifying, troubleshooting, and solving customer problems, processing returns, tracking missing packages, or handling billing disputes.
- Account Management: Updating customer records, creating new accounts, updating billing info, and documenting details of every interaction in a CRM (Customer Relationship Management) system.
- Product Expertise: Maintaining a deep, up-to-date knowledge of the company’s products, services, and policies to provide accurate information.
- Escalation Handling: Recognizing when a problem requires specialized help and routing complex issues to supervisor or technical support teams.
Vacancy posted 18 hours ago
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