Call Center Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Core Responsibilities - Inbound & Outbound Communication: Answering incoming customer requests and reaching out to customers via phone, email, live chat, or social media channels.
- Issue Resolution: Identifying, troubleshooting, and solving customer problems, processing returns, tracking missing packages, or handling billing disputes.
- Account Management: Updating customer records, creating new accounts, updating billing info, and documenting details of every interaction in a CRM (Customer Relationship Management) system.
- Product Expertise: Maintaining a deep, up-to-date knowledge of the company’s products, services, and policies to provide accurate information.
- Escalation Handling: Recognizing when a problem requires specialized help and routing complex issues to supervisor or technical support teams.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Call Center Agent in Cebu vacancy
- ...Put your customer service skills to work! We're hiring Call Center Agents with 6+ months of experience who truly enjoy helping others. If you're a calm, cheerful communicator who thrives on solving problems and making customers smile, this is the team for you. Your...
- ...clients through various communication channels. Handle incoming calls and inquiries, addressing customer needs and resolving issues... ...skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency. Responsibilities and...
- ...A call center's main task is to serve as the primary communication link between a company and its customers, handling high volumes of inbound... ...information, and ensuring a positive brand experience. Agents act as the "voice of the brand," aiming to solve problems efficiently...
- ...with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum) or SHS Graduate Good to excellent English communication...
- ...to hear from you. You'll be the voice of our company, answering calls, providing product info, and resolving customer issues. What... ...calls accurately Qualifications At least 6 months call center experience SH/SHS Grad Willing to work on site Basic computer...
- ...EXPERIENCE? YOUR CAREER STARTS HERE! CHAT & EMAIL SUPPORT | NEWBIES WELCOME Looking for a BPO opportunity without handling phone calls? Fresh graduates, first-time job seekers, career shifters, and experienced applicants are welcome to apply! ONE-DAY ONSITE HIRING...
- Customer Interactions: Respond to customer inquiries and complaints in a timely and professional manner. Provide product information, pricing, and features to customers. Listen actively to customer concerns and empathize with their issues. Sales and Upselling...
- ...the voice of our company, helping customers with questions, product info, and any issues that come up. What you'll do: Answer calls with a friendly, professional tone Explain our products in a clear and simple way Resolve customer concerns quickly and with care...
- ...Description Handle inbound and outbound customer calls with professionalism and patience. Address customer inquiries and complaints... ...Diploma or equivalent Experience Level: 1–3 years in a call center or customer service role Skills and Competencies: Strong...
- As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account. Qualifications...
- ...Job Summary A Call Center Agent is responsible for providing exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving issues, processing requests, and ensuring a positive customer experience while...
- ...Job Summary: A Call Center Agent is responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer concerns, and promoting products or services when required. The role requires strong communication skills, problem...
- ...Description Handle incoming calls and assist customers with their inquiries. Resolve customer issues efficiently, demonstrating strong problem-solving skills. Maintain accurate records of customer interactions in the database. Collaborate with team members...
- ...Utilize effective communication techniques to manage customer calls and concerns. Document all customer interactions and maintain... ...preferred. Experience Level: 1–3 years of experience in a call center or customer service role. Skills and Competencies:...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...HIRING CALL CENTER AGENTS! ? ? Company CONCENTRIX ? Virtual Hiring Process ✅ Open to applicants with or without call center experience ✅ No experience required (College graduates are welcome to apply) ✅ Competitive salary and benefits ✅ Start your career in the...
- ...service quality standards. Collaborate with team members to improve service procedures and customer experiences. Conduct follow-up calls to ensure issues are resolved and customers are satisfied. Requirements Educational Qualifications: High School Diploma or...
- ...Customer Service Representative / Call Center Agent Cebu City | Onsite Telesys BPO About Telesys BPO Telesys is growing! Join our team of Customer Service Representatives and Call Center Agents and enjoy a competitive salary, performance incentives, benefits,...
- ...We are looking for Call Center Agents to join our team! You will be the first point of contact for our customers. Your main goal is to help customers with their questions, concerns, and requests over the phone. No experience needed, we will teach you everything you...
- ...Description Manage incoming calls and customer inquiries efficiently. Provide product and service information to customers.... ...Equivalent Experience Level: 1–3 years in a customer service or call center role Skills and Competencies: Excellent communication and...
- ...We're on the lookout for warm, people-focused individuals to join our call center team—people who genuinely care about making each customer feel heard and appreciated. In this position, you'll answer incoming calls, explain our products in plain, simple language, work...
- Provide exceptional customer service to clients through various communication channels. Assist customers with inquiries and resolve any issues in a timely manner. Maintain a positive and professional attitude while interacting with customers. Utilize Salesforce...
- ...Job Summary We are looking for motivated and customer-focused Call Center Agents with at least 6 months of BPO experience to join our growing team. The ideal candidate will handle customer inquiries, resolve concerns efficiently, and provide exceptional customer service...
- Customer Care: Efficiently address inquiries, troubleshoot basic technical glitches, and resolve customer complaints. Accurate Logging: Document all customer conversations, feedback, and resolutions clearly within the CRM database. Subject Matter Expertise: Keep...
- ...We're looking for customer-focused and motivated Call Center Agents to join our growing team! As a Call Center Agent, you will handle customer inquiries, provide information about products and services, resolve concerns efficiently, and ensure every customer enjoys a...
- ...Description Handle inbound and outbound calls from customers effectively. Provide exceptional customer service and resolve inquiries... ...and Traits: Team player with a positive attitude Working Conditions: Ability to work in a dynamic call center environment...
- 1. Customer Support & Communication Handle Inquiries: Answer incoming calls, chats, or emails from customers in a friendly and professional manner. Active Listening: Listen carefully to understand customer needs, frustrations, or questions without interrupting....
- ...Job Title: Call Center Agent Work Location: Cebu IT Park Job Type: Full-time Schedule: Shifting / Night Shifts Compensation: 19k to 25k + Benefits We are hiring proactive, empathetic Call Center Agents for our expanding global account. You’ll represent...
- ...We are looking for enthusiastic and customer-oriented Call Center Agents to join our growing team. In this role, you will serve as the first point of contact for customers, providing support, answering inquiries, and ensuring a high level of customer satisfaction....
- ...Requirements Educational Qualifications: Diploma or equivalent in a relevant field. Experience Level: 3-5 years of experience in a call center or customer service role. Skills and Competencies: Excellent communication and interpersonal skills. Qualities and Traits:...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Agent. Be the first to apply!
