Cargo Booking & Reservations - Customer Service
Full-time
Hunter's Hub Incorporated
Description
Process cargo booking requests with complete and accurate documentation.
- Coordinate with agents and shippers to secure required shipping details.
- Reserve cargo space based on flight schedules, weight, volume, and destination requirements.
- Align with sales teams to ensure correct rates and charges are encoded in the system.
- Coordinate with HQ space control for flight space allocation and confirmation.
- Issue airway bills (AWB) to agents and communicate flight details, deadlines, and cut-off times.
Shipment Tracking & Monitoring
- Track shipments end-to-end—from acceptance, departure, transit, and arrival.
- Send timely pre-alerts to transit hubs for connecting flights.
- Troubleshoot issues such as delays, irregularities, or transit disruptions.
- Provide proactive updates to clients regarding shipment movement and status.
Customer Service & Issue Resolution
- Deliver excellent client service by handling inquiries, concerns, and operational issues.
- Communicate shipment status updates, manage exceptions (delays, damage, missing cargo), and coordinate resolutions with internal teams.
- Maintain positive relationships with agents, shippers, and logistics partners.
Sales & Operations Support
- Assist the sales team with rate updates, report preparation, and coordination requests.
- Ensure documentation, operational records, and reports are complete, accurate, and updated.
- Support process improvements that enhance customer satisfaction and operational efficiency.
Requirements
- Graduate of any 4-year course; logistics, aviation, supply chain, or business-related degrees are a plus.
- 2–3 years of relevant experience, ideally in airline cargo, freight forwarding, logistics operations, or customer service.
- Strong collaboration skills with the ability to support team objectives and uphold global service standards.
- Solid understanding of airline cargo processes, reservations, documentation, and freight movement.
- Excellent communication, negotiation, and customer-handling skills with fluency in English.
- Ability to manage multiple tasks while maintaining accuracy, professionalism, and service quality.
- Proficient in MS Office and experienced in handling shipment data, documents, and reservations systems.
Vacancy posted a month ago
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