(ACTIVE) Site Reliability Engineer | Makati City

Site Reliability Engineer (SRE)

​ Location: Eton Centris, Quezon Avenue, Quezon City, Manila, Philippines Work Setup: Hybrid (3 Days Onsite, 2 Days WFH) Shift: Night Shift Employment Type: Full-Time Start Date: ASAP

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in cloud observability, application performance monitoring, and IT operations. The ideal candidate will have hands-on experience with Azure Monitor, Application Insights, KQL, ServiceNow Event Management, and monitoring automation.

The role focuses on improving platform reliability, establishing enterprise monitoring standards, reducing alert noise, accelerating incident response, and implementing proactive monitoring and self-healing solutions.

Key Responsibilities

• Design and implement enterprise monitoring, observability, and event management standards across applications and platforms.

• Develop monitoring solutions using Azure Monitor, Application Insights, Log Analytics (KQL), Grafana, and APM tools.

• Establish reference architectures, operational runbooks, and event management models to improve incident detection and resolution.

• Collaborate with product teams to implement Service Level Objectives (SLOs) and Service Level Indicators (SLIs).

• Configure and optimize ServiceNow ITOM Event Management for effective alert correlation, event management, and incident routing.

• Identify automation opportunities to reduce alert noise, improve incident response, and enable self-healing.

• Implement proactive monitoring using telemetry, synthetic transactions, and application performance monitoring tools.

• Work closely with IT Operations, cloud platform, cybersecurity, network, and product teams.

• Contribute to monitoring and observability strategies, governance standards, and continuous improvement initiatives.

• Analyze postmortem findings to improve monitoring patterns, reduce Mean Time to Resolution (MTTR), and strengthen operational reliability.

• Coach technical teams on monitoring standards, observability practices, and operational best practices.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum 3 years of hands-on experience in monitoring, observability, or SRE roles using Azure Monitor, Application Insights (KQL), and ServiceNow Event Management.

• At least 5 years of experience in Site Reliability Engineering, with a strong understanding of monitoring and application performance management.

• Strong expertise in Azure Log Analytics, KQL, telemetry, and APM implementations.

• Hands-on experience with ServiceNow ITSM and ITOM Event Management.

• Knowledge of Grafana, Prometheus, AppDynamics, and ThousandEyes.

• Experience implementing SLOs, SLIs, and monitoring governance standards. Familiarity with platforms such as Nobl9 is preferred.

• Understanding of network architecture and security, including WAN/LAN, TCP/IP, and PKI.

• Experience with proactive monitoring, synthetic transactions, and monitoring automation.

• Familiarity with AIOps concepts, ITSM processes, compliance requirements, and CMDB integration.

• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.

• Ability to translate complex technical requirements into practical monitoring standards and operational improvements.

• Willingness to work a hybrid schedule in Quezon City on a night shift.

Required Technical Skills

• Azure Monitor, Application Insights, and Azure Log Analytics

• Kusto Query Language (KQL)

• ServiceNow ITOM Event Management and ITSM

• Grafana, Prometheus, AppDynamics, and ThousandEyes

• Cloud Observability and Application Performance Monitoring (APM)

• Site Reliability Engineering (SRE)

• SLI/SLO Management

• Monitoring Automation and Self-Healing

• Incident Management and Root Cause Analysis

• Telemetry and Synthetic Monitoring

• AIOps and IT Operations

Recruitment Process

1. Paper Screening: Initial profile evaluation by the Operations team.

2. L1 Interview: Technical interview with the Practice/Operations team.

3. L2 Interview: Additional interview, if required.

4. Technical Assessment / Final Interview: Conducted by the customer's Operations team.

Pre-Screening Questions

1. What is your highest educational qualification?

2. How many years of experience do you have in monitoring, observability, or SRE roles involving Azure Monitor, Application Insights, KQL, and ServiceNow Event Management?

3. How many years of experience do you have in Site Reliability Engineering and Application Performance Management?

4. What is your current or last drawn salary?

5. What is your expected monthly salary?

6. Are you willing to work a hybrid schedule (3 days onsite and 2 days WFH) in Quezon City on a night shift?

7. What is your earliest available joining date?