Customer Service Representative
Full-time
STACKph
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Medical Billing Customer Support Representative
We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.
Key Responsibilities:
· Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
· Assist patients in understanding their statements, charges, and insurance coverage.
· Research and resolve billing discrepancies, denials, and claim rejections.
· Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
· Escalate complex issues to senior billing or compliance staff when necessary.
· Educate patients on payment plans, insurance benefits, and financial assistance options.
· Meet performance targets such as call resolution time, accuracy, and customer satisfaction.
Qualifications:
· Open for applicants with 6 months BPO experience handling internation voice account; OR
1–2 years of experience in medical billing, healthcare RCM, or customer support.
· Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
· Excellent verbal and written communication skills.
· Ability to handle sensitive information with professionalism and confidentiality.
Vacancy posted 7 days ago
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